DMI reviews

Hostile work environment, very shady and under-the-table/backstabbing. A lot of inappropriate and unprofessional behavior purely from Executives. High turnover of some of the most loyal and hardworking employees which also impact the loss of any present or future business and/or clients. Turnover rate also impacts any motivation for the team members left behind. ZERO communication within departments or among other teams involved! There’s no room for growth at DMI and if there is, you’re told of opportunities that just never seem to happen due to "budget cuts". One of the most unethical companies to work for, though, expect you to take a mandatory "ethics training" test and afterward question the company you now work for. Company morale is non-existent especially if you are working on a customer site- "who is Sunny?" is something often heard if you're not working at HQ.

Everything else. Management forgot that they weren't servicing the customers themselves. Working conditions varied from day to day. This was a call center environment managed by a car salesman at first and then a technical trainer when the car salesman was reassigned. Level one staffing was typically short which meant that level two and three engineers needed to pick up the slack. Every senior support person wants to interact with end users to explain how to perform a factory reset on a phone or reenroll a device in an MDM solution. Sales often sold solutions that they didn't understand or even know if they could work. More importantly they didn't understand how to price what they were selling. Management was clueless about the most basic functions of managing a support operation. HR was based in Maryland with no one in our office that understood HR issues. This meant that if you had an HR issue everyone knew about it. Management needs to understand that there is more to running a service organization than cash flow.