Devoted Health reviews

Hello! Thank you for taking the time to leave us this review and express your feelings about working as a Member Service Guide here at Devoted. We are pleased to hear you have experienced good things with our medical benefits offerings. We regret to hear that your overall experience, it seems, has been less than optimal. We value our Member Service Guides, and at the same time, we hold them to high standards as a group when it comes to metrics. You are crucial to holding up our mission of making sure our members are treated like family. We recognize these regulations and metrics do create some limitations within this role but have put together stress reduction programs to help Guides refuel that includes live and recorded classes and exercises. We’ve learned that 97% of class attendees agreed that the classes help them with their role and increased ease within their role. This program, along with our Lyra Benefit and the Calm App, are available to Member Service Guides at any time. We appreciate your feedback and sorry to hear this support did not work or speak to you. All employees, including Member Service Guides, are eligible to accrue up to 20 days (160 hours) of PTO per calendar year. This is prorated per employee based on the time of year that an individual starts with us. October through March, as mentioned above, is our busiest time of the year. So while we do have this generous PTO policy in place, it’s also our duty, as regulated by the federal government, to ensure we have the appropriate staff in place to manage call volume accurately and precisely. We do our best within the WFM and Member Service Guide organization to make sure there are buffers as we know life happens and want to do our best to accommodate the unplanned situations that arise. We’re sorry to hear this didn’t align for you at this time. Thank you again for taking the time to leave us feedback in a variety of areas. This information helps us to improve and hear all angles. We take strides to ensure our employees are heard, respected, and trusted. We recognize that all perspectives and experiences are different and we welcome the opportunity to continue the conversation. If you’d like to do so, please reach out to people@devoted.com. Thank you again, Devoted Health People Team

Hi there, Thank you for taking the time to share your perspective and experience with us on the Member Outreach team. We’re sorry to hear the majority of your experience has not been positive and appreciate you taking the time to leave us some feedback. We hold our Member Outreach Specialist (MOS) team to high standards as a group when it comes to metrics. This not only allows us to offer superior service to our members, which is our mission, but also ensures that we are able to get Members in touch with the clinical care they may need. We recognize that the rapid growth of Devoted Medical programs results in quick changes and adjustments to our metrics and processes for the MOS teams at times. To help buffer this, we provide support to our team members through frequent 1:1s with Supervisors, shadowing with tenured Seniors, individual and group coaching sessions, and continuous education and training. We’re sorry to hear you did not have a good experience with our healthcare benefits offering. At Devoted Health, all employees are eligible to enroll and be covered in medical, vision and dental care starting on Day 1 of employment. We have two plans to choose from via a national carrier. One of these options provides no premiums to the employee. We pride ourselves on being able to offer incredibly rich medical benefits to our internal employees, so we are regret to hear you did not have this experience. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out people@devoted.com. Thanks again, People Team @ Devoted Health