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      Devoted Health

      Engaged Employer

      Devoted Health reviews

      3.7

      64% would recommend to a friend

      (517 total reviews)
      avatar

      Ed Park

      84% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Devoted Health has an employee rating of 3.7 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      517 reviews
      1.0
      Jul 28, 2021

      Not worth it. Interviews are Fake

      Member service guide
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pros are their benefits and meeting great coworkers. In the end the pay nor benefits are worth it. Your coworkers come and go (high turnover rates) and the ones that stay hate it but stay for the pay. Everyone is stressed and mental health is lacking.

      Cons

      The selling points during interviews and training are just that selling points as they don’t last. They have us tell New hires how amazing the company is and say: It’s so amazing we are still waiting for the other shoe to drop when oh boy but it dropped very quickly. You are rated by a QCM system on your calls, 27 categories to be exact and out of those only 2 are based on giving accurate information and following HIPAA, the others are based on how much did you kiss up to the members and whether or not you build rapport or empathy by asking how’s the weather… In order to be in good standing you have to keep your head down and say yes to everything the minute you question something or say no your manager would move on to the next person as their favorite. Managers ask guides to take difficult calls for them including complaints to Medicare with little to no training in such. There is no room for opportunities as they are so short staffed they stop you from moving to other departments and change policies and keep it quiet. Mental health within the team is very critical as everyone is exhausted and PTO approval is short due to staffing, next PTO availability is Nov and Dec and it still gets denied… There is no real HR to speak with as it is the same people that recruit you and help with swag and benefits so they do not listen to concerns. And they know people are suffering but instead they give us free Calm subscriptions and 12 visits for mental health which how can u use it if you can’t take off… People were recently promoted to Senior Guides and 2 of such quit as of last week when they realized promotion does not equal improvement. They offer bonuses to bring people in and people use them to collect and then leave.. The amount of work they expect from us are unattainable with no time to complete. And don’t get me started on the other metrics they use to grade you… If you miss a call you’re in trouble, if you don’t answer a call in 30secs or less… etc In the end the pay and benefits are not worth the stress this job causes on your health and well-being.

      avatar
      Devoted Health Response
      4y
      Thank you for sharing your experience. We work hard to create consistent processes to give our team feedback on call quality and productivity, and we are continuously adapting these processes based on feedback from our Guides. Our Member Service Guide leadership team is committed to empowering our Guides to deliver great care to our members and to ensuring they feel safe and successful in their roles. With regards to the concern over PTO availability, our Guide leadership team is working on solutions to help provide more flexibility around time off while ensuring we are there when our members need care or support. We are committed to supporting our employees mental health and offer a fully funded Lyra.com mental health benefit for all full time benefits eligible employees and their dependents.
      1.0
      Jan 13, 2023

      For your sanity, do not work here.

      Senior member service guide
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, that's really it.

      Cons

      Maybe it's better for salaried employees, but Devoted does not care about its guides who are overworked and underpaid. Not only do they have to deal with unruly members, but they also have to deal with leadership that's devoid of empathy. Late from break for 2 mins? They'll make note of it and you'll get in trouble. Need to use the bathroom? Not allowed to unless you're on break. I know quite a few people who had to resort to relieving themselves in bottles because they were stuck on extremely long calls and could not use the bathroom. They'll find ways to excuse this treatment, but there's absolutely no excuse for treating your employees this way. Your life will be consumed by this company, as there is absolutely 0 flexibility or regard for your wellbeing. They'll say they offer mental health benefits, but you have no time to utilize them because by the time your shift is over, you're exhausted and no one is even available.

      avatar
      Devoted Health Response
      3y
      Hello! Thank you for taking the time to share your perspective and experience with us. We take our internal culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. We're very sorry to hear that your experience with our attendance policy and work/life has been less than optimal. We have set the bar exceptionally high to hit our service level metrics to ensure we are providing superior service to our members as it is our core mission to do so. As a result, the rigidity of time back to the phones is necessary as we are highly regulated. All Guides are scheduled for a total of 30 minutes of paid break time throughout the day. They may use that time in scheduled full 15 minute blocks or break them up to allow for more frequent breaks. If a Guide needs to take a break from a phone call for any emergency situation, we would encourage them to either place the caller on hold or get them connected to another employee to assist. If a Guide needs to take a break or recover from a difficult call we do have Standard Operating Procedures in place that provide several (3) different ways they can do this. These operating procedures have been developed as a result of feedback from the team. We are always striving to improve and create a work environment that is caring and flexible however possible. We do offer Mental Health Benefits that you've highlighted and they are explained during our orientation. More specifically, we know there are times where working hours may not overlap directly and provide contact info to coordinate appointments around this should our employees need to use the benefit. Our team works hard to ensure our employees are heard and respected and we recognize that each of us have different experiences and perceptions. We welcome the opportunity to learn more about your points of view and experiences on the Member Service Guide team. If you’d like to continue the conversation, please reach out to Michelle Mulcahy -- Director, Member Service Guide @ mmulcahy@devoted.com.
      1.0
      Jul 25, 2021

      Meh… very cultish in a weird way… fake happy but everyone is stressed

      Telesales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home that’s about it

      Cons

      They definitely lay it on thick when you start!! How they are “innovative” and so “different” from other insurance companies! Not quite….I think the vision is great but with the unprofessionalism and nepotism it’s impossible to grow or even to be considered for other opportunities. The sales team in the field and telesales is made up of “buddies” so again….. no real opportunity. You’ll be made fun of if you have sales experience/Medicare experience bc you’re not a cool kid skating the compliance line. Just like another reviewer, I was called a robot and disrespected by a supervisor and the “team leads”. Special privileges are given to friends, so it’s unfortunately a continuous cycle. This company is just like the rest…. Fake purpose…meh management…unrealistic goals to be calling outbound leads 2+ years old? Lol ok

      Viewing 4 - 6 of 517 Reviews
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      ReviewsDevoted Health reviews

      Glassdoor has 533 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.