Devoted Health reviews

3.7

64% would recommend to a friend

(517 total reviews)
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Ed Park

84% approve of CEO

68% positive business outlook

Devoted Health has an employee rating of 3.7 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

517 reviews
2.0
Jul 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are good Coworkers are wonderful people

Cons

We are worked to death in Member Services. There is no down time ever and you are micromanaged to the point that you have to announce a bathroom break. Time off is rarely approved because we are always short staffed. The Members are some of the most horrible, entitled people I have ever met. Daily I get people who are screaming at me and belittling me. It’s hard to take. Member Service Guides are treated completely different than the rest of the company. We don’t get holidays off the rest of the company does and again the micro managing is abhorrent.

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Devoted Health Response
4y
Thank you for sharing your experience -- and we are sorry that your time with Devoted left you feeling this way. We aim to celebrate our Member Service Guides’ work and to ensure that they feel supported by their colleagues. Our Member Service Guides are at the core of the care and experience we deliver for our members. Ultimately, we succeed only if we support our Member Service Guides to solve problems for our members, and we ask teams all over the company -- engineers, managers, clinicians, subject matter experts, etc. -- to respond to requests from our Guides early and late, on weekends, and on holidays. Because of the nature of our work -- providing health care benefits to Medicare beneficiaries -- we must be available to members 7 days a week from 8am to 8pm, including many holidays. To ensure we have Guides available when members call, we must closely coordinate schedules. We know this asks a lot of our Member Service Guide team, and we appreciate and value the commitments they make to take care of our members.
1.0
Oct 8, 2021

Do not fall for the smoke and mirrors

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some great and very intelligent people who are willing to help at all times. The mission of the company is a beautiful one and is the reason I was drawn to the organization. The CEO at least seemed like a very genuine person.

Cons

Much of management had unrealistic goals. Nepotism is rampant. Favoritism is not even remotely discreet Very little recognition or reward for hard work and accomplishments. Little room for professional growth. Shady internal practices that worked towards pushing a lot of hard working individuals out. Bad work life balance and expectations of employees. Seemingly fake culture of happiness. High turnover/attrition

1.0
Sep 14, 2021

Nepotism, Favoritism & Inexperienced Managers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free health insurance, remote work

Cons

I've never written a review before but I have to stand in support of the other accurate reviews on this site and Indeed.com. I am an experienced professional and I never seen such nepotism, favoritism and unprofessionalism in my career - it was shameless - and all supported by upper management. I could not have been more disappointed. I was well-respected, enjoyed certain aspects of my job, was paid a moderate wage and received free health insurance from the company and I walked away after less than a year because nothing is worth giving up your self-respect. My manager was a gossip and spoke unkindly about my coworkers to me. Other managers denigrated subordinates publicly on Slack and all of this was accepted as this is the norm in this environment. From the Chief People Officer on down (yes, it's one of those companies with the cutesy titles), these people are bullies. Proceed with caution.

Viewing 7 - 9 of 517 Reviews

Glassdoor has 533 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.