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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      48% would recommend to a friend

      (858 total reviews)

      Brian Stafford

      51% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Diligent has an employee rating of 3.0 out of 5 stars, based on 858 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      858 reviews
      4.0
      Mar 14, 2024

      Good Pay and great benefits

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Starting salary not exceptional but can increase year on year - Excellent benefits, full health insurance, good holidays, sick days etc - Good culture with friendly management - Quite laid back on a quiet day, once you get done what you need too it can be slow paced and relaxed - My team lead allowed plenty of time for new recruits to be fully up to speed, and management seemed supportive - Great opportunities to climb the ladder. Might take a few years but they are genuinely interested in where you want to go and will try and help you towards that.

      Cons

      - when it’s busy, it’s BUSY. Evening times (7PM onward), End of a quarter, technical issues etc. it can get fairly hectic - occasional difficult customers (but once you keep calm, explain, and be as solution focused as you can they are generally fine) - Unfortunately some of the Customer Success Teams are a mess and their absolute ineptitude makes Clients very unhappy and support left to pick up the work. Support management are aware of this so it may have changed since I left, but in my almost 3 years nothing meaningful was done - some conflicting information on processes, tho whatever the more tenured agents do is almost always a safe bet

      avatar
      Diligent Response
      2y
      Thank you for your review. We appreciate your feedback on our compensation, culture, and supportive management. We acknowledge your concerns about workload and difficult customers. We're actively improving workload distribution and support during peak times. Additionally, we've implemented initiatives to ensure consistent information and smoother handoffs between our Support and CSM teams, including improved communication channels and performance measurements focused on customer satisfaction and workload. We're committed to continuous improvement, and your insights are valuable. Thanks again for the feedback. We wish you the best in your future endeavors. - Avigail Dadone, Chief People Officer
      3.0
      Mar 12, 2024

      GRC mid tier provider

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Known brand and leader in partial offerings

      Cons

      struggled to maintain market share through M&A. Very high sales team turn over rate

      avatar
      Diligent Response
      2y
      Thank you for taking the time to share your feedback. We appreciate you acknowledging Diligent’s brand recognition in the GRC space. We appreciate your concern about maintaining market share through M&A activity, which can be a period of adjustment and are committed to actively working on integrating our offerings to better serve the market. To your comment regarding high sales team turnover, we take this feedback seriously, and continue to evaluate our onboarding and support programs for new account executives to ensure both a smooth transition and that we are equipping them for success. We're committed to creating a stable and rewarding environment for our sales team. If you'd be open to it, we'd welcome the opportunity to learn more about your specific experience. You can reach out to our HR team confidentially at hrconfidential@diligent.com. Thank you again for your feedback. We continuously strive to improve and your insights are valuable to us. - Avigail Dadone, Chief People Officer
      3.0
      Mar 8, 2024

      Cond

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture is good Policy good

      Cons

      Huge work pressure Lack of communication

      Viewing 319 - 321 of 858 Reviews
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      ReviewsDiligent reviews

      Glassdoor has 936 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.