Dillard's reviews

2.9

40% would recommend to a friend

(8,361 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,361 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
May 12, 2009
Recommend
CEO approval
Business Outlook

Pros

If there is business you can get pretty good commission.

Cons

Cut throat environment, not much respect, pay cuts, and termination if goal not met in 6-8 months and it doesn't matter if you've been there 20+ years.

1.0
May 12, 2009
Recommend
CEO approval
Business Outlook

Pros

The starting pay for this position is higher than anyone else in retail is willing to offer. You either get $9 or $10 to start with and that pay can't be decreased for six months. You can also earn a raise starting with your three month review and each subsequent review period if you meet your sales goals.

Cons

What they don't tell you is that they will cut your pay by ten percent every three months starting with your six month view if you don't make your sales goals. These goals are not based on current market conditions or even on how well they believe the company will do but on what the sales were the previous year. There's no adjustment for recessions like the one we're having right now, and they'll randomly increase it without telling you. Even if you do get a raise on your next review, it won't take you back up to your starting pay because that would just make too much sense. They also expect you to shove credit cards down the customers' throats, and if you don't they'll write you up and eventually fire you. Or they'll fire you for missing your sales goals, not taking any bag you bring into the store up to customer service to have securtiy tape placed on it, or just because they have issues balancing the budget and you and everyone else is expendable.

4.0
Mar 16, 2009
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty decent compared to other retail stores. The managers at my store are awesome. they are all aware that flagstaff is a college town and they work with school schedules and and try their best to give you the time off you ask for to go back home. the coworkers are for the most part friendly compared to other dillards'. it is really fun to help merchandise products and it gives you a lot fo experience if that is a career you want to work towards. another good part is the discount which is pretty nice compared to other stores.

Cons

you have to sell a certain amount per hour to get a raise and if you dont you may qualify for a pay cut. if you do make your goal and get a raise, your goal goes up and you have to sell more just because you are getting paid more, which makes no sense. because of this it gets really competitive in certain departments. the employees end up not liking each other because everyone fights for sales. this sometimes creates less attention to keeping the area clean and well merchandised because no one wants to be putting stock away when they could be helping customers and getting sales.

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Glassdoor has 8,514 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.