Is Docusign a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at Docusign have rated their employer with 4.4 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of Docusign employees being 3.6 out of 5 stars. Search open Customer Success Manager Jobs at Docusign now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at Docusign .

Does Docusign pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at Docusign with 4.6 out of 5 stars based on 27 anonymously submitted employee reviews. This is 16.5% better than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at Docusign.

How happy are Customer Success Manager professionals working at Docusign?

95% of Customer Success Manager employees at Docusign would recommend their employer to a friend. This rating has increased by 136% in the past 12 months. Customer Success Manager professionals have also rated Docusign with a 4.9 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.6 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Docusign?

Account Executive (447) , Market Development Representative (MDR) (247) , Market Development Representative (244) , Sales Development Representative (SDR) (152) , Software Engineer (104) , Sales Development Representative (68) , Senior Software Engineer (68) , Sales (63) , Director (43) , Manager (36) , Account Manager (32) , Product Manager (31) , Enterprise Account Executive (30) , Sales Manager (30) , Customer Success Manager (29)

What are the pros of working at Docusign according to real employee reviews?

"Great product with a lot of potential Smart and engaged people" ((in 381 reviews)); "Also work/life balance is good since we account for development/testing/incident" ((in 213 reviews)); "Great leadership and company direction" ((in 136 reviews)); "Smart and Great Teams" ((in 124 reviews)); "Good pay and package" ((in 119 reviews))

What are the cons of working at Docusign according to real employee reviews?

"Poor management and politics" ((in 117 reviews)); "Frequent layoffs resulting in permanently increased workload" ((in 81 reviews)); "lack of diversity and culture" ((in 21 reviews)); "Removed some additional time off we had for christmas and during the year without listening to the employees who wanted to keep these benefits" ((in 14 reviews))

Skip to content Skip to footer

Notifications

Docusign

Docusign Customer Success Manager reviews

4.4

95% would recommend to a friend

(27 total reviews)

Allan Thygesen

19% approve of CEO

95% positive business outlook

Ratings by category

4.9

Work/Life balance

4.7

Diversity & inclusion

4.7

Senior management

4.6

Culture & values

4.6

Compensation and benefits

4.6

Career opportunities

Manager, Customer Success employees have rated Docusign with 4.4 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have an excellent working experience there. Docusign is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

4.0

Apr 17, 2024

Mixed

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great people and culture, great product.

Cons

Poor promotion prospects long term

1.0

Oct 25, 2023

Run away

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

easy product to sell, the sales cycle is quite quick.

Cons

Management doesn't seem to have a full idea of what is going on. There was no clear direction, and the atmosphere became quite toxic. There was no real promotion path, nor visibility of any possible options after succeeding in the role. Salary is not competitive compared to the market standards, nor adjusted during inflation. Overall, the sentiment has not been good since the beginning of the post-COVID era, with the stock price going from 300 to less than 40$. The new board feels a bit distant from its employees. The re-shaping is not going as expected (just look at the stock performance on the market). What is represented above represents my interpretation based on my experience, hence I would recommend running away and looking for something else.

4.0

Jul 10, 2023

Great Work Life Balance

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Has some of the best direct managers and work life balance out of companies that I've been at and have seen.

Cons

Lack of communication in the company

Viewing 4 - 6 of 27 Reviews

Jobs at Docusign

Sr. HR Business Partner

ECS Account Executive

GTM Employee Communications Manager

Docusign reviews FAQs

Docusign reviews Docusign Manager, Customer Success reviews

Docusign

Docusign Customer Success Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mixed

Run away

Great Work Life Balance

Jobs at Docusign

Docusign reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Docusign reviews FAQs

Jobs at Docusign