Docusign reviews

3.6

61% would recommend to a friend

(3,624 total reviews)
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Allan Thygesen

60% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,624 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
May 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits were good. The product is also the leader in the industry

Cons

I had really high expectations going into DocuSign and have left thinking that I made a huge mistake working there for a year. It all starts with the senior leadership, specifically Dan and Joan. The amount of politics and lies they brought to the company was disgusting. They worked on forcing their liberal agenda into the company. I should have assumed this may be the case going to work for a San Francisco based company, so some of that fault should be placed on me for not realizing I would be working for two leaders whose role model is Joe Biden and Nancy Pelosi. There is a reason the company is struggling so much right now and those two are the ring leaders of it. Sales is extremely tough. Everyone is jumping ship. Quotas are unattainable. Customers understand the DocuSign has a great product, but they are going to competitors because our pricing is very high. Leadership told the sales team about increasing their pay this year, but told us a few months later they were going to do that anymore and if you dont like that then you can leave.

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Docusign Response
4y
Thanks for your feedback and we are sorry to hear about your experience. I had shared your feedback with the HR and Sales leadership team. We wish you the best at your next adventure.
1.0
Jun 7, 2021
Recommend
CEO approval
Business Outlook

Pros

- The stock has been going up and it's been a great time to be at the company during a period like this - The company has provided generous stipends during the pandemic - Decent remote culture, but likely to change when things reopen - There are times when there is a good work-life balance but when you're superior gets pressured into something or does not plan properly, which happens pretty often, then you're screwed

Cons

- The company promotes diversity but nearly everyone is from India or China on H1Bs...good luck if you're not part of that demographic. - Because of the point above, it creates a status quo environment and a stay in your lane mentality. Innovation or new ideas? Forget about it. - Recruiter does lowball you. Could have done a lot better after talking with other colleagues. - Politics gets pretty heavy after you've been at the company for more than a year, so much that you don't really even code and are tasked with grunt work that no one else wants to do. - Perhaps, the biggest con of all is the poor planning structure from management and then you have to comply to a deadline you had no hand in negotiating

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Docusign Response
4y
Thank you for sharing your thoughts. We will share with Product Development leadership. Good luck in your next adventure.
1.0
Jan 23, 2021
Recommend
CEO approval
Business Outlook

Pros

DocuSign is very empathetic and provides employees with work life balance emphasis. Releases are also very slow, so there isn't much stress in trying to deliver in a timely manner. DocuSign engineering is also very political - so it is also very easy to dodge work by playing politics. It's a great place if you are looking for a 10-5 job, don't care about technical growth, and make a career out of politicking with other B-player engineers and managers. The stock is also doing well, so you can expect something cushy if you do end up working there.

Cons

As I read through the 5 star reviews from engineering, I can't think of how DocuSign can seriously be a 5-star place from an engineering perspective. The tech stack is severely outdated and everything is monolithic. All the main services have different release cadences which makes it a nightmare to release new features and bug patches in a timely manner. There is also a very silly "change request" form and a "release form" that need to be filled out and ironically are done through the DocuSign product that gate the release process. I found this to be very ineffective, as these forms usually took a long time to be approved, and didn't stop the number of fires and rollbacks on a frequent basis. As another reviewer also has mentioned - DocuSign believes in reinventing the wheel when it comes to tooling. Everything from deployment tools, monitoring, test automation, feature flagging, and other infrastructure was done through poorly written home grown tools. It's a joke how any engineer can grow their technical skills here - personally speaking, I spent more time politicking in meetings than coding, which is why I regret having been at DocuSign for so long. DocuSign engineering also has a culture of blame. Instead of solving problems together, people have this bunker mentality to blame other teams or individuals for fires rather than actually work together to prevent these things from happening. It goes to show how silly this place is. I recommend only coming here if you are looking for work life balance above everything else, if you want to do your engineering career a favor, look elsewhere.

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Docusign Response
5y
Thank you for sharing your thoughts. Though yours was a more difficult review to read, we appreciate you sharing your experience. Thank you for also sharing that you find our culture empathetic and that you had a good work/life balance. And yes, we are grateful for our stock performance. We have shared your review with the SVP of Engineering, Tom Casey. One of our priorities is to continually improve our own business processes. So thank you for sharing your detailed perspective on the change request process. We wish you the best in your next adventure.
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Glassdoor has 4,164 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.