Docusign reviews

Somehow DocuSign still has not figured out how to collect the money it is owed from its customers. It allows for customers to access the platform without ever having paid for their plan. Then when they don't pay, they will be sent to collections after a year. Oh yeah! Then when they go to collections, that money that DocuSign is missing from the customer, they will come back to the account executive who originally sold the deal, and take it from their compensation on future deals.

I was heavily recruited by DocuSign and sold a vision of massive growth and CLM being the future of the company etc only to be laid off 6 months later. I then saw multiple Account Executive roles posted within a month of being laid off and was never given a chance to apply for another role. The entire time I was there I felt like I was standing in ruins of a once great civilization. Constant shuffling of teams and structure . My territory wasn’t clearly defined until I was 4 months on the job. The prime and co-prime AE structure for speciality solutions was really unclear. DocuSign’s implementation was way too expensive leading to a heavy reliance on SI’s, but engagement was clumsy and difficult leading to drawn out process for customers that really slowed down the sales cycle.