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      Docusign

      Engaged Employer

      Docusign reviews

      3.6

      61% would recommend to a friend

      (3,624 total reviews)
      avatar

      Allan Thygesen

      59% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Work/Life balance

      3.4

      Culture & values

      3.2

      Career opportunities

      3.0

      Senior management

      Docusign has an employee rating of 3.6 out of 5 stars, based on 3,624 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Apr 30, 2015

      Death of a Salesman - do NOT go here if in sales

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO is energetic, likable and knows what he's doing. Product is prolific and can be introduced to lots of buyer personas in a prospect account.

      Cons

      I did a lot of due diligence before going to DocuSign, but I was not given access to a variety of sales people to ask about deal size. In the interview process they gave me 2 "poster children" who'd earned a ton of money in sales. But like kings and peasants, a small few were making any money and EVERYONE else starved. When I first arrived I was shocked by how little my installed customers were paying us. I was concerned about hitting quota, let alone surpassing it. It was important to me that I surpass quota b/c the DocuSign comp plan (OTE) is below market. For the first 6 months I kept wondering how we sold bigger deals. But they were all very small and tactical. I set out to ask a smattering of other Account Executives how they were doing, and the 10 other people I spoke to that had been there for a while confirmed my fears. While some did indeed close a large deal for the year, it still barely put them at quota and the OTE was sub-market. People who had been there for 3 years were still not doing well compared to how they had done in the past. I gave it my best effort to see if I could overcome the small deal size by increasing volume. And although the deal volume was there I was working on transactions that were smaller than I did in my twenties. I don't recommend this job to anyone in Enterprise sales who is looking to sustain their earnings track record. There is a new SVP of Sales who knows what he's doing, however, I would give it a full year of him fixing things before even entertaining a sales job there. I'd be concerned that if he was not successful he may not stay either. The root of the problem is the DocuSign although the best product in this class, is a point solution that is not considered to solve a broad series of business processes, and it's just hard to yield the kind of deal size that true enterprise applications can.

      avatar
      Docusign Response
      10y
      Thank you for your thoughts. Two years ago, we began re-engineering our approach to our Enterprise Business (including the sales component of that). We listened to our large existing and new enterprise customers, and it became clear that they need us to provide global solutions. In the past year, we believe this new approach has been validated as we have added several key strategic accounts and continue to build significant additional business within current customers. While that does not mean every person in Enterprise Sales has seen that same individual success, as an organization, we believe, we are headed in the right direction. -- Chris McClain, SVP, Enterprise Sales
      1.0
      Dec 15, 2013

      CEO is a greedy jerk! DocuSign has More VPs than a Banana Republic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers and technology in a fun space.

      Cons

      Glassdoor has jumped the skark, naming this a best company to work. CEO is killing company with his hubris. He keeps hiring VPs, count is over 60. For a company this size? Nobody knows what the VPs do, everyone thinks its a big, sad joke. All VP hires are men, by the way. Dude does not have a clue, think he's the Master of the Universe. His VPs keep him from reality, not one has any balls. Employees are underpaid and overworked. Entire dept quit together last month. Never seen that before. And so have many long time employees and top sales performers. Never worked at a place where everyone is so miserable, waiting for their exit. This is not how the company was a few years ago. CEO is trying to blend old school management at say GE, IBM, with Valley culture, and copying only the worst aspects of each one. He expects employees to work around the clock like other startups. But without a stake in the company or the benefits and perks that are standard here in the Valley. Too stupid to realize that happy employees make great companies. Too much misery can take a company down, however great your technology.

      avatar
      Docusign Response
      10y
      Thanks for writing this review. I personally don't recognize the company you describe above or perhaps its because we now can see the fruits of the investments in seasoned executives and acquisitions that the company has made in the past two years. We set some pretty audacious goals a few years ago and what has been amazing is how we have achieved them. Keith gets very high ratings internally and senior management is very accessible and has nurtured a culture of transparency. We have a quarterly All Hands meeting and for the months that there is no All Hands, we have a Leadership meeting with Q&A for all directors worldwide. We have an open Forum on Chatter called "Need More Cowbell" where people post all sorts of questions -- even heated ones about everything from benefits to expenses to diversity. However, I respect your opinion and hope two things: that you have landed in a good spot and that you bought your DocuSign options. Best of luck to you!
      3.0
      Apr 22, 2024

      Exhausted from internal drama

      Regional vice president (rvp)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, benefits and work life balance. This company has a lot to offer.

      Cons

      There’s a ton of internal drama. There are literally entire organizations of people that are like parasites to the sales teams’ successes with absolutely nothing to offer. The “CSAM” organization is lead by a thug who lacks actual experience to help us get to the next level. All he knows how to do is run salesforce reports and tell lies. His politicking has served him well and he’s fooled many people which gives me major doubts in the intelligence of our executive leaders. Anyone with two brain cells can see through this. He manages to direct an entire organization to steal from the company and at this point I’m simply exhausted from fighting it. You win. Let corruption lead. Dismiss what our customers actually need. Go ahead - blame the sales team. Everyone who is great has already left or is actively job searching. HR is failing us.

      Viewing 19 - 21 of 3,624 Reviews
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