Docusign reviews

3.6

61% would recommend to a friend

(3,624 total reviews)
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Allan Thygesen

59% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,624 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Sep 26, 2023

Spare Yourself

Recommend
CEO approval
Business Outlook

Pros

All the things I used to love about this company are no more. I used to love the culture (truly, it was top notch), leadership, vision and collaboration. But, all of that has changed and it is no longer the company it used to be.

Cons

Used to be the best company in terms of culture, leadership, vision and collaboration. Our customers used to love us. Fast forward to today, customers are frustrated and don't see the value they once did. The cost of our solution doesn't help, we're the most expensive eSignature provider out there. And while we could justify it several years ago, we can't anymore. As if that weren't frustrating enough, we're now tasked with more busy work than anybody knows what to do with. It's literally taking away our ability to engage with customers and shouldn't that be the main focus right now? Morale is at an all-time low and nothing works as it should which means that completing the simplest tasks is nearly impossible without jumping through 10 different hoops - and no, I'm not kidding or exaggerating. If you're considering a job here, spare yourself and look elsewhere.

4.0
Feb 17, 2022
Recommend
CEO approval
Business Outlook

Pros

DocuSign is a great product that sells itself, we lead the market and can easily beat in any competitive situation. People are high quality, most of my friends i've met at DocuSign

Cons

I have been at DocuSign for a half decade and have never seen such a large exodus of talent. We missed hard H2 and management has decided to blame the salesforce instead of correcting their strategy. I have yet to talk to a single peer who is not actively looking for a new job. Our compensation was always a bit below market, now with teams averaging below 50% attainment and the market being red hot it no longer makes sense for people to stay. We don't need more "agreement cloud" or sales training, we need an attainable quota and a salary that allows us to justify staying.

1.0
Oct 25, 2021
Recommend
CEO approval
Business Outlook

Pros

-The product itself is good

Cons

-Everybody is very underpaid compared to the market average -They are NOT flexible with remote. They’re not giving us the choice to decide how often our teams need to be in office. This is the opposite of a people first approach. They’re calling it a ‘flex’ plan but it’s not flexible. It still requires everybody to commute each week, regardless of how the team is performing. -Recently they subtly sent an email saying even if you’re fully remote you need to be vaccinated or you’ll be terminated. They didn’t even host a town hall or address any questions. It was a very odd and sneaky way to approach a sensitive issue. -They don’t listen to feedback. Multiple surveys were sent out and the overwhelming response was that people didn’t want to return to office. Nobody misses their commutes. Yet they did nothing with this data. There’s plenty of other companies out there that will be flexible (actually flexible, so choosing when and how often you want to be in office, not forcing you to come in then calling it flexible) with remote work and will also pay you more money. I’d encourage anybody looking for a job to check elsewhere first. This company used to be people first, now they seem to smile and refer to themselves with this title, but it feels very empty.

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Docusign Response
4y
Thanks for your review. We'd like to take the opportunity to clarify a couple of things. We do believe as a company and heard from our employees that there are benefits to meeting in-person and yet there are benefits from working remotely. That is why 96% of our employees are in positions that enable them to work up to 50% remotely. We are hopeful that this added flexibility will help our employees balance work and life.
Viewing 22 - 24 of 3,624 Reviews

Glassdoor has 4,164 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.