Dollar Bank reviews

3.9

71% would recommend to a friend

(396 total reviews)
avatar

James J. McQuade

84% approve of CEO

65% positive business outlook

Dollar Bank has an employee rating of 3.9 out of 5 stars, based on 396 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dollar Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

396 reviews
1.0
Oct 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Not a darn thing. Horrible culture and below average pay.

Cons

Horrible salary. Unachievable sales goals. Regional management says they have your back but they don't. A lot of people here seem totally fake. At assistant managers meetings you are told one thing and then expected to do something else. The only way to move up in this company is to suck up. I was told when I was hired that as long as you give your best effort, everything will be ok even if you don't hit your numbers. Nothing could be further from the truth. You are coached to hit numbers, not to have the correct behaviors. As a woman of color, I constantly feel discriminated against by regional management. I don't think they take their jobs seriously. Please avoid Dollar Bank at all costs! It is a horrible place to work with below average salaries and horrible sales pressure. You would be better off at PNC or Citizens. At least you are compensated for your efforts there.

1.0
Aug 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Nothing anymore. Turning into a smaller Wells Fargo.

Cons

Focus shifted from providing great customer service to just hitting the sales goals. Not compensated well. Around $10,000 lower than other banks. Technology was just upgraded but is still in the early 2000's. Online banking is horrible. I am ashamed to show our technology to our customers. Not a lot of room for advancement. If you ask about transferring to another department, it is decided that you are not engaged and you are told to decide if you really want to work there anymore. Company is trying to convert its classification to a mutual holding company so they can acquire other banks and grow bigger. Employees were told to lie to customers to tell them it's necessary so fees stay low and deposit rates go up. It's all a sham. Salary is below average for the industry. Everyone is given 2.5% raises and expected to be happy. In reality, this is just a cost of living adjustment. Managers have bonus capability, but it's not realistic for all branches unless you want to do unethical things. I feel like I lost the last few years of my life. I would not recommend.

3.0
Aug 17, 2018

Senior Customer Service Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's an okay company.

Cons

Pays lower than other banks. Turning into a company that shows importance on sales than customer service.

Viewing 250 - 252 of 396 Reviews

Glassdoor has 409 Dollar Bank reviews submitted anonymously by Dollar Bank employees. Read employee reviews and ratings on Glassdoor to decide if Dollar Bank is right for you.