ER2 reviews

We're really sorry to hear of your experience! I wish we would've known of your concerns with your leader, we would've appreciated the opportunity to address this and support you through it! We also just wanted to explain our donation process... We offer a zero cost service to our partners to remove their old IT assets. A percentage of the value of these assets gets allocated to a "donation bank" for our partners. Our partners then select organizations of their choice to donate technology to, with any amount available in their donation balance. Those recipients then shop our catalog to choose which tech they want/need. They shop from our professionally refurbished gear that's available for resale, just like any other end user/ customer. We also will source new gear if we don't have what they need available in our own stock. We never will donate any products that don't meet our quality standards across the board. Our goal with these donations is to help bridge the digital divide, in an effort to put resources in the hands of those who need it most. We take that mission very seriously and believe in the impact it makes. Additionally, these "donations" are not tax write offs. Since this gear is recycled by our partners, it is not eligible for that. We're sorry for not explaining this. This has helped us realize that we have a gap in communication with our team members. As with any current or prior team members' concerns and feedback, we take them very seriously and try to get better from it. Thank you for being open with us. Thank you and take care!