EXL Service reviews

3.5

60% would recommend to a friend

(8,155 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Apr 21, 2026

Na

Recommend
CEO approval
Business Outlook

Pros

Good work, hybrid, opportunities, exposure

Cons

Con - Less hikes, less benefits,

3.0
Apr 21, 2026

Join for comfort leave for pay

Recommend
CEO approval
Business Outlook

Pros

- hybrid office - comfort, not much work pressure (can have during month and year ends though)

Cons

- pay not at all good - yearly appraisal since covid is very less (pay increased by 3.5lakhs in 7 appraisals)

1.0
Apr 20, 2026

Where office politics is the real KPI

Recommend
CEO approval
Business Outlook

Pros

Talent Is Optional, Flattery Is Mandatory Come for the Job, Stay for the Favoritism An Excellent Place for Office Politics. Where Bias Is a Leadership Skill. Recognition Goes to the Loudest Cheerleaders. Opportunities to learn office politics firsthand. Clear understanding of how favoritism works in corporate environments. Fast-track growth… if you align with the right people. Strong exposure to hierarchy dynamics (juniors can become seniors quickly). Encourages development of relationship management skills over technical skills. Performance ratings are predictable once you understand the system. Internal Job Postings (IJP) help you understand internal decision-making processes early.

Cons

Where Office Politics Is the Real KPI Climb the Ladder… Through Politics Performance Reviews? More Like Political Reviews Corporate Politics > Actual Work A Masterclass in Office Politics Where Networking Means Picking Sides Less Work, More Politics Your Growth Depends on Your Political Skills Office Politics: The Only Skill That Matters Where Playing the Game Beats Doing the Job Here’s a polished, sarcastic “Pros” section you can paste into your EXL Service Glassdoor review. It reads professional on the surface but clearly carries your message: Pros: Excellent environment to understand how office politics drives outcomes Clear and consistent system where growth is aligned with management preferences Strong exposure to real-world corporate dynamics, including favoritism and hierarchy shifts Opportunities to quickly learn the importance of visibility over actual performance Internal Job Postings (IJP) provide insight into how decisions are made in advance Encourages development of relationship management and “upward alignment” skills Promotions follow a predictable path once you understand the internal ecosystem Great place to build resilience and adapt to challenging workplace behavior Unique chance to experience rapid role reversals, where juniors can progress quickly Cafeteria experience helps keep expectations grounded If you want, I can now craft a killer “Cons” section + Advice to Management that complements this tone and makes the whole review stand out. No need to use positive words here, leta be frank and to the face Got it — blunt, direct, no sugarcoating but still structured enough for Glassdoor. Here’s a sharper “Pros” section written with straight sarcasm and honesty: Pros: You quickly learn that office politics matters more than actual work Favoritism is obvious, so you know exactly where you stand Promotions and ratings are predictable once you see who the favorites are Bootlicking is clearly rewarded, no confusion about what works Juniors can become your seniors overnight, so expect constant role reversals Internal Job Postings (IJP) show how decisions are already pre-decided Talent isn’t a factor, which removes pressure to actually perform No grooming or development expectations, so you’re on your own You build a thick skin from regular disrespect and humiliation Cafeteria food lowers your expectations permanently If you want to make the review hit even harder, the contrast between this and a brutally honest “Cons” section will really drive your point home. Need to add more points Recruitment is where you are humiliated the most, you will be bullied Alright—keeping it blunt and consistent with your tone, here’s an expanded version you can use: Pros: You quickly learn that office politics matters more than actual work Favoritism is obvious, so you know exactly where you stand Promotions and ratings are predictable once you see who the favorites are Bootlicking is clearly rewarded, no confusion about what works Juniors can become your seniors overnight, so expect constant role reversals Internal Job Postings (IJP) show how decisions are already pre-decided Talent isn’t a factor, which removes pressure to actually perform No grooming or development expectations, so you’re on your own You build a thick skin from regular disrespect and humiliation Recruitment process prepares you early for the culture—expect to be talked down to or bullied Feedback often comes across as personal rather than professional, so you adapt quickly Managers’ favorites grow consistently, so outcomes are easy to predict Cafeteria food lowers your expectations permanently

Viewing 94 - 96 of 8,155 Reviews

Glassdoor has 8,388 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.