EXL Service reviews

3.4

59% would recommend to a friend

(8,161 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Jan 26, 2026

Good, but too much bureaucracy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Aggressive pursuit of business, workload is not demanding

Cons

Poor management, too many reorgs, sales function is a mess, too much emphasis on revenue and not enough on client satisfaction

5.0
Jan 25, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a good place to work

Cons

Everything is good, management is a little bit difficult

Viewing 235 - 237 of 8,161 Reviews

Glassdoor has 8,394 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.