Does Edfinancial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Edfinancial Services employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Edfinancial Services. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Edfinancial Services?

88% of Edfinancial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Edfinancial Services 4.2 out of 5 for work life balance, 4.3 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Edfinancial Services?

Customer Service Representative (41) , Customer Service Representative (CSR) (16) , Account Analyst (15) , CRD (6) , Client Relations (6) , Supervisor (5) , Bpo Agent (3) , Customer Service (3) , Payment Processing Specialist (3) , Trainer (3) , Account Services Supervisor (2) , Analyst (2) , Bpo Client relations (2) , Client Relationship Specialist (2) , Client Service Representative (2)

What are the pros of working at Edfinancial Services according to real employee reviews?

"The benefits are great." ((in 22 reviews)); "Great people and leaders" ((in 11 reviews)); "Friendly coworkers and people who are great to interact with everyday." ((in 7 reviews)); "Fun work environment around the office." ((in 7 reviews)); "Great Atmosphere!" ((in 5 reviews))

What are the cons of working at Edfinancial Services according to real employee reviews?

"Management heavy." ((in 11 reviews)); "Some trainings are able to be work from home but not all, in office Cold Temperatures, seemingly high turnover" ((in 10 reviews)); "Upper management is horrible." ((in 5 reviews)); "High school culture, favoritism, terrible management, micromanaging" ((in 3 reviews)); "Difficult Hours Sometimes" ((in 3 reviews))

What are employees saying about Edfinancial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Edfinancial Services layoffs and their outlook for job security at Edfinancial Services in 2026.

What are the top reviewed Edfinancial Services locations?

Knoxville , El Paso , Montgomery , Dayton , Enterprise , Tallassee , Lynchburg , Hattiesburg , Knoxville , Harrisburg

Edfinancial Services reviews

4.3

88% would recommend to a friend

(219 total reviews)

Tony Hollin

87% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Edfinancial Services has an employee rating of 4.3 out of 5 stars, based on 219 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Edfinancial Services employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

219 reviews

5.0

Nov 10, 2015

HES Student Loan Officer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great environment, started off by being trained within a well sized class of 10 people and was brought in to not simply be temps, they want you to succeed within the company if you're looking to reach full-time. Part-time was also very well provided by averaging 30 hours/week, but offers to work a little extra every now and then when the holidays or demands required it!

Cons

Can't think of a thing, I was offered full-time and didn't take on the opportunity to pursue a dream job.

3.0

Oct 20, 2015

Overall Positive, Learned A Lot

Higher education solutions agent

Recommend

CEO approval

Business Outlook

Pros

EdFinancial was a wonderful work atmosphere, that was customer focused, while also allowing personal flexibility without sacrificing customer satisfaction.

Cons

There weren't as many opportunities for growth as I had hoped in such a large company.

2.0

Oct 2, 2015

HES inbound call center rep

Hes school contact specialist

Recommend

CEO approval

Business Outlook

Pros

There are tons of potlucks so you get fed. They also have many different departments so it's slightly easy to cross train if you don't like what you're doing.

Cons

Most management has no prior management experience and are very young...and you can definitely tell. Also there is no real compensation. They give promotions without giving raises. They also give "promotions"... make people salary but don't actually pay you more...a lot of people lost money because they lost their fringe benefits also they lost their ability to get overtime. Also there was an understanding you would have to work less some weeks to compensate but management makes you use your vacation time if you're 15 minutes late.

Viewing 211 - 213 of 219 Reviews

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