Elevate reviews

3.5

65% would recommend to a friend

(455 total reviews)
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Liam Brown

72% approve of CEO

61% positive business outlook

Elevate has an employee rating of 3.5 out of 5 stars, based on 455 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Elevate employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

Reviews by job title

455 reviews
1.0
Dec 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Get to work from home

Cons

The work environment here is highly challenging, with a strong culture of top-down bullying. Retaliation for speaking out is a real concern, and employees who challenge the status quo risk being ostracized. If you oppose the Director or present ideas that go against their agenda, your contributions may be dismissed, only to be later presented as their own. The organization tends to prioritize hiring friends and family members, which creates a lack of diversity in thought and perspective. For contractors, the expectation is that you'll be available around the clock, but the reality is that the promised 40 hours per week may often be closer to 20. Bonuses are typically reserved for upper management, while lower-level employees are expected to be constantly available, with any absence or unavailability held against them. HR is largely ineffective and will not intervene in any disputes—management will be informed if you escalate any issues. Meetings are frequently disorganized, with inexperienced facilitators leading the discussions. Managers often argue and shift directions mid-meeting, leading to confusion and inefficiency. It seems that much of the work currently performed in the U.S. may be shifted to India, driven by lower labor costs and the increasing adoption of AI technology as presented multiple times in the Global Townhall by the VP.

2.0
Dec 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Get to now work from home.

Cons

Unprofessional managers Toxic meetings where other department heads/people are spoken about Seniority and experience does not play a part most times Unequal pay for same positions Unprepared meetings and trainings by managers People promoted to managers/positions without any experience but simply based on “who you know” People let go without no recourse or explanation- no offering of stepping into other roles needing filled Constant behind the back moves for other internal positions offered. Roles and Responsibilities not or ever clearly defined No stability of work due to unnecessary hiring of new positions in the BU. Inappropriate display of managers talking down to one another-other and co-workers or the contractors under them Conflict of interests between family members and respective hiring of job titles/promotions.

2.0
Dec 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Team members are friendly and intelligent enough. Despite the company being distributed across many time zones and cultures, teams interact and communicate well enough with one another. Software development cycles are extremely structured and expectations are laid out.

Cons

The structure supporting the software development cycles causes team leaders to be incredibly inflexible. Managers seemed adverse to making any changes as they were afraid about how this would impact their reports. This struck me as a great example of Goodhart’s Law – metrics becoming targets and ceasing to be good metrics. The software teams use an overly complex, strict, and inflexible "agile" development process. Upper management does not understand some of their own products. Marketing uses buzzwords for technologies they don’t actually have (smoke and mirrors) and management does not seem willing to make the investment required to actually implement these technologies. The company felt directionless. There was a strange and pervasive communication culture. My colleagues were unwilling to write substantive messages in chat, rendering MS Teams an absolutely useless tool. Now that I work for a real tech company, I look back in absolute shock of how things were run at Elevate.

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Elevate Response
2y
Thank you for the review. Our management reads Glassdoor as a way to authentic and transparent feedback. Where it might appear helpful, we like to respond with our view. Liam Brown our CEO read and responded to your insight "Thanks for your feedback. Being clear-eyed, we agree that we needed to make choices a few years ago, and we hope those people who separated from the company felt respected as they moved on to the next step in their careers. We believe we’ve reaped the benefits of making those tough choices. In 2023, we successfully pivoted to profit, achieving 10% EBITDA as we’ve grown revenues to $100m. We sustained our investment in software, which is important to our strategy, and made progress in implementing our proprietary AI software into our services. This resulted in us onboarding over 10 new enterprise ELM software customers this year. We will keep trying to learn and improve." Elevate encourages direct feedback at any time either to our global People Team Pops@elevate.law or to me directly, Joyce Thorne, Chief People Officer at Joyce.thorne@elevate.law.
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Glassdoor has 556 Elevate reviews submitted anonymously by Elevate employees. Read employee reviews and ratings on Glassdoor to decide if Elevate is right for you.