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ContactPoint 360

Is this your company?

They don't care about mental health - Customer Service Representative ContactPoint 360 Employee Review

2.0
Feb 3, 2020
Recommend
CEO approval
Business Outlook

Pros

competitive salary/ schedule flexibility/ comfortable workspace

Cons

After a few months of working at the company as a customer service representative, I started to notice several negative situations with the company, such as non consultant schedule changes, incomplete pay checks, zero growth opportunities if you are not envolved or friend's with one of the managers, which made me develop a lot of mental health issues, such as anxiety attacks on the workspace, which management did nothing about to make me feel better, making me go back to the phones after a few hours later, also harassment from one of the team leads, firing people for no reason and making a lot of employees feel really uncomfortable with his behaviour.

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ContactPoint 360 Response
6y
Hello! Thank you for leaving us a transparent review. We are sorry to hear about your employment experience. We have passed these insights along to our Bogota leadership team and will do everything in our power to ensure our current employees don't have a similar experience. If you would like to continue this conversation, please don't hesitate to reach out to me. My email is stephanie.gerritsen@contactpoint360.com Thank you!

Explore other reviews about ContactPoint 360

5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair pay, weekends off mostly, great insurance provider, fair policies, great leaders and a comfortable work environment

Cons

no cons outside of it being a young center

2.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Helps build your resume Will better your skills as an agent Remote possibility after a certain time frame and with maintained KPIs Reliable check and overtime potential

Cons

Dreadful management Major office politics Extreme lack of communication in the entirety of my employment Agents are treated as numbers Ideas of opportunities for growth are preached but severely limited and is significantly influenced by office politics

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