Is ContactPoint 360 a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ContactPoint 360 have rated their employer with 4.4 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of ContactPoint 360 employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at ContactPoint 360 now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ContactPoint 360 .

Does ContactPoint 360 pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ContactPoint 360 with 4.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is 28.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ContactPoint 360.

What are the top reviewed jobs at ContactPoint 360?

Customer Service Representative (84) , Customer Service Agent (23) , Customer Service Representative (CSR) (19) , Supervisor (12) , Agent (8) , Team Leader (8) , Customer Service Associate (7) , Customer Support Associate (7) , Customer Support Specialist (6) , Manager (6) , Sales Agent (6) , Operations Manager (5) , Operations Supervisor (5) , QA Analyst (5) , Quality Analyst (5)

What are the pros of working at ContactPoint 360 according to real employee reviews?

"Work from home is amazing." ((in 22 reviews)); "The training was good and the job itself does take some getting used to at first but you will soon get the hang of it." ((in 13 reviews)); "The work environment is dynamic and fast" ((in 12 reviews)); "Great team and work environment" ((in 10 reviews)); "Healthy environment and great ambiance." ((in 10 reviews))

What are the cons of working at ContactPoint 360 according to real employee reviews?

"Bad Management Micromanages work No pantry No appraisals" ((in 22 reviews)); "Less salary but good environment" ((in 14 reviews)); "manager is a bully and doesnt even understand the job duties at cp360" ((in 4 reviews))

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ContactPoint 360

ContactPoint 360 Customer Service Representative CSR reviews

4.4

99% would recommend to a friend

(18 total reviews)

82% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Culture & values

4.8

Senior management

4.8

Compensation and benefits

4.5

Career opportunities

3.9

Work/Life balance

Customer Service Representative (CSR) employees have rated ContactPoint 360 with 4.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. ContactPoint 360 is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

5.0

Feb 24, 2026

The Place to be

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Environment, atmosphere, community, The ability to grow and have great potential and opportunity, to carry on for future growth.

Cons

It is a call center, it is an environment that may not be for most.

5.0

Feb 24, 2026

Contact Point 360

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Contact Point 360 ensures that their employees and taken care of and are good at relaying information that an employee would need to know.

Cons

Company continues to improve their operations every day.

2.0

Jul 8, 2025

CP360 review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

easy oboarding, their clients are well known in the industry and is very interesting to work with them, co workers are sometimes from other parts of the world which does confirm inclusivity in the workplace

Cons

lower management is not great

Viewing 1 - 3 of 18 Reviews

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ContactPoint 360

ContactPoint 360 Customer Service Representative CSR reviews

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Contact Point 360

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