Is ContactPoint 360 a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ContactPoint 360 have rated their employer with 4.4 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of ContactPoint 360 employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at ContactPoint 360 now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ContactPoint 360 .

Does ContactPoint 360 pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ContactPoint 360 with 4.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is 28.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ContactPoint 360.

What are the top reviewed jobs at ContactPoint 360?

Customer Service Representative (84) , Customer Service Agent (23) , Customer Service Representative (CSR) (19) , Supervisor (12) , Agent (8) , Team Leader (8) , Customer Service Associate (7) , Customer Support Associate (7) , Customer Support Specialist (6) , Manager (6) , Sales Agent (6) , Operations Manager (5) , Operations Supervisor (5) , QA Analyst (5) , Quality Analyst (5)

What are the pros of working at ContactPoint 360 according to real employee reviews?

"Work from home is amazing." ((in 22 reviews)); "The training was good and the job itself does take some getting used to at first but you will soon get the hang of it." ((in 13 reviews)); "The work environment is dynamic and fast" ((in 12 reviews)); "Great team and work environment" ((in 10 reviews)); "Healthy environment and great ambiance." ((in 10 reviews))

What are the cons of working at ContactPoint 360 according to real employee reviews?

"Bad Management Micromanages work No pantry No appraisals" ((in 22 reviews)); "Less salary but good environment" ((in 14 reviews)); "manager is a bully and doesnt even understand the job duties at cp360" ((in 4 reviews))

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ContactPoint 360

ContactPoint 360 Customer Service Representative CSR reviews

4.4

99% would recommend to a friend

(18 total reviews)

82% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Culture & values

4.8

Senior management

4.8

Compensation and benefits

4.5

Career opportunities

3.9

Work/Life balance

Customer Service Representative (CSR) employees have rated ContactPoint 360 with 4.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. ContactPoint 360 is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

3.0

May 20, 2023

Okay for temp work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great trainer, people, management is not great

Cons

Management is not great for developing employees

ContactPoint 360 Response

Thank you so much for your review. We strive to create a positive employee experience, please feel free to reach out to Hr.canadausa@cp-360.com, if you ever need to discuss anything!

3.0

Mar 8, 2023

Decent call centre

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

remote, structured, training, support, opportunity

Cons

management, micromanagement, pay, record your calls, penalized for not alway upselling even if it doesn't apply to cx

ContactPoint 360 Response

Thank you so much for your review. We strive to create a positive employee experience, please feel free to reach out to Hr.canadausa@cp-360.com, if you ever need to discuss anything!

5.0

Nov 30, 2022

ContactPoint 360

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nice Wonderful Nice Wonderful Nice

Cons

Nothing Nothing Nothing Nothing Nothing

Viewing 7 - 9 of 18 Reviews

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ContactPoint 360

ContactPoint 360 Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay for temp work

Decent call centre

ContactPoint 360

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