Is ContactPoint 360 a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ContactPoint 360 have rated their employer with 4.4 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of ContactPoint 360 employees being 3.8 out of 5 stars. Search open Customer Service Representative CSR Jobs at ContactPoint 360 now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ContactPoint 360 .

Does ContactPoint 360 pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ContactPoint 360 with 4.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is 28.6% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ContactPoint 360.

What are the top reviewed jobs at ContactPoint 360?

Customer Service Representative (84) , Customer Service Agent (23) , Customer Service Representative (CSR) (19) , Supervisor (12) , Agent (8) , Team Leader (8) , Customer Service Associate (7) , Customer Support Associate (7) , Customer Support Specialist (6) , Manager (6) , Sales Agent (6) , Operations Manager (5) , Operations Supervisor (5) , QA Analyst (5) , Quality Analyst (5)

What are the pros of working at ContactPoint 360 according to real employee reviews?

"Work from home is amazing." ((in 22 reviews)); "The training was good and the job itself does take some getting used to at first but you will soon get the hang of it." ((in 13 reviews)); "The work environment is dynamic and fast" ((in 12 reviews)); "Great team and work environment" ((in 10 reviews)); "Healthy environment and great ambiance." ((in 10 reviews))

What are the cons of working at ContactPoint 360 according to real employee reviews?

"Bad Management Micromanages work No pantry No appraisals" ((in 22 reviews)); "Less salary but good environment" ((in 14 reviews)); "manager is a bully and doesnt even understand the job duties at cp360" ((in 4 reviews))

ContactPoint 360 Customer Service Representative CSR reviews

4.4

99% would recommend to a friend

(18 total reviews)

82% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Culture & values

4.8

Senior management

4.8

Compensation and benefits

4.5

Career opportunities

3.9

Work/Life balance

Customer Service Representative (CSR) employees have rated ContactPoint 360 with 4.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. ContactPoint 360 is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

4.0

Nov 15, 2022

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

not really any pro. if customer service is for you, then fine

Cons

customers were always riled up

5.0

Jul 1, 2022

Great Company to work for!!!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

room for growth, cross-training encouraged, great hours, friendly people.

Cons

When the computer crashes or runs slowly is a bit frustrating.

ContactPoint 360 Response

4y

Thank you so much for your kind review. We strive to create a positive employee experience and are glad to hear about your experience. Please feel free to reach out to hr.engage@cp-360.com if you ever need to discuss anything!

5.0

Jun 23, 2022

COMPANY WORK ENVIRONMENT

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I am working in CP360 since last April and since then I am really enjoying the work here. CP 360 has the best working environment and team leaders are supportive ,they are always ready to help you out whenever you need. One will get lot of opportunities to test their skills with the growth in career . CP360 provides good commission to their employes and it really motivates you and I think thats all we expect from the place where we work .

Cons

Nothing to say its a good company to work in.

ContactPoint 360 Response

4y

Thank you so much for your kind review. We strive to create a positive employee experience and are glad to hear about your experience. Please feel free to reach out to hr.engage@cp-360.com if you ever need to discuss anything!

Viewing 10 - 12 of 18 Reviews

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Jobs at ContactPoint 360

Customer Success Representative