Does ContactPoint 360 pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactPoint 360 employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at ContactPoint 360. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at ContactPoint 360?

73% of ContactPoint 360 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactPoint 360 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ContactPoint 360?

Customer Service Representative (84) , Customer Service Agent (23) , Customer Service Representative (CSR) (19) , Supervisor (12) , Agent (8) , Team Leader (8) , Customer Service Associate (7) , Customer Support Associate (7) , Customer Support Specialist (6) , Manager (6) , Sales Agent (6) , Operations Manager (5) , Operations Supervisor (5) , QA Analyst (5) , Quality Analyst (5)

What are the pros of working at ContactPoint 360 according to real employee reviews?

"Work from home is amazing." ((in 22 reviews)); "The training was good and the job itself does take some getting used to at first but you will soon get the hang of it." ((in 13 reviews)); "The work environment is dynamic and fast" ((in 12 reviews)); "Great team and work environment" ((in 10 reviews)); "Healthy environment and great ambiance." ((in 10 reviews))

What are the cons of working at ContactPoint 360 according to real employee reviews?

"Bad Management Micromanages work No pantry No appraisals" ((in 22 reviews)); "Less salary but good environment" ((in 14 reviews)); "manager is a bully and doesnt even understand the job duties at cp360" ((in 4 reviews))

What are the top reviewed ContactPoint 360 locations?

Pharr , McAllen , Delhi , Jamaica

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ContactPoint 360

ContactPoint 360 reviews

A good overtime bonus - Customer Service Representative ContactPoint 360 Employee Review

3.0

Apr 11, 2022

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Overtime bonus is good and remote work

Cons

lots of angry customers who threaten to take legal sue and who curse

ContactPoint 360 Response

Thank you so much for your kind review. We strive to create a positive employee experience and are glad to hear about your experience. We're so sorry to hear about the angry customers, we understand that is tough to deal with daily and appreciate you so much for handling them with care! Please feel free to reach out to hr.engage@cp-360.com if you ever need to discuss anything!

Explore other reviews about ContactPoint 360

5.0

Mar 23, 2026

Assistant operations manager

Recommend

CEO approval

Business Outlook

Pros

Fair pay, weekends off mostly, great insurance provider, fair policies, great leaders and a comfortable work environment

Cons

no cons outside of it being a young center

2.0

Mar 17, 2026

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Helps build your resume Will better your skills as an agent Remote possibility after a certain time frame and with maintained KPIs Reliable check and overtime potential

Cons

Dreadful management Major office politics Extreme lack of communication in the entirety of my employment Agents are treated as numbers Ideas of opportunities for growth are preached but severely limited and is significantly influenced by office politics

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A good overtime bonus - Customer Service Representative ContactPoint 360 Employee Review

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