Good Values, Failing Business - Anonymous employee H&R Block Employee Review

1.0
Sep 2, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Get your taxes done for free. The building has a gym and rec room. They give out free tickets to events regularly.

Cons

Other departments I'm sure are different, but my department was way understaffed, and then they did layoffs. They wouldn't allow us to do overtime, but it was not physically possible to finish our workload in 40 hours. Also a ton of positions were outsourced. I was hired in the middle of tax season even though the person I'd replaced had left 8 months before, and no one had time to train me on anything, even the phones, but I still had to take calls my first week there.

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5.0
Jul 15, 2026
Recommend
CEO approval
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Pros

Loved the people I worked with and the environment.

Cons

Tax pros were overly stressed and it made my job more difficult.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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