Not Pleased with the High Level of Not Caring - CSP H&R Block Employee Review

2.0
Oct 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Constant interaction with a revolving set of guests who are generally nice. Problem solving a hundred little things a day is rewarding.

Cons

Prima-donna tax professionals who think they can make their own rules and treat others exceptionally bad. Your tax professionals should not bargain, cajole, or (and this is the big one) embarrass customers into returning to them and only them. As for CSPs, don't hire someone because they are a warm body, hire them only if they can do the job.

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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