Toxic and Full of Security Risks - Seasonal Client Service Professional H&R Block Employee Review

1.0
Mar 9, 2023
Recommend
CEO approval
Business Outlook

Pros

They let people work there part-time and the tasks are simple enough.

Cons

Word of advice to any clients, this location in particular is VERY disorganized with your sensitive information. I always come across at least a couple of document lying around where anyone can grab your SSN, checks, tax documents, etc at the end of the night. Even the virtual system is not secure because any employee can access and handle your documents regardless of their position. One receptionist messed up so badly that she kept sending documents to the wrong locations, preventing clients from finishing their taxes and exposing them to security risks. For employees: Communication is very unclear. Management puts their employees in tough spots by constantly changing schedules last minute and not being clear. Expect to be blamed for not coming in because they'll flip flop between telling you to trust the schedule and to "not take it so seriously." The work environment is also toxic, many of the tax professionals like to gossip and talk badly about fellow coworkers.

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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