Be aware - Client Service Specialist H&R Block Employee Review

2.0
Aug 20, 2025
Recommend
CEO approval
Business Outlook

Pros

There are some amazing people I have met as a result of working at H&R Block. They have made the difference in wanting to come to work.

Cons

The wage is not comparable to positions with other companies for the same position; they pay much less. Getting management to understand the workings of the office is impossible. Ridiculous HR structure; can't get bonuses if you are both a Tax Preparer and Customer Service Professional. You get one position and that's it.

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H&R Block Response
10mo
Thank you for your feedback and for being part of the team. We're happy to hear you’ve built meaningful connections through your role. We understand your concerns around compensation, role flexibility, and management support, and we’ll continue working to improve fairness and communication across all levels.

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I could go on and on with an endless list of pros working for H&R Block but I list a few that stands out: 1. Management (Both in-office and district-wide) want to support your ability to build a book of business. Before the end of January, I was transferred to high traffic offices with better new-client potential. 2. Most senior and more experienced tax pros are willing to help and supervise you. 3. A great first job in a professional setting (Especially for someone who did not have the opportunity to do an internship). 4. Job helps you develop tax expertise as well as giving you call center, data entry, upselling, client service and financial advising experience. 5. If it's not your first tax season with the firm, you are eligible for an end of season commission (Depending on amount of revenue you brought to the company) in addition to the base pay you recieve as pay for weeks and hours worked.

Cons

It's seasonal. You are not eligible for a potential end of season commission if it's your first tax season. You also have to reapply before training begins again around 4th quarter of calender year (Although bear in mind this is due to the continuing education requiremnts of the tax preperation/ tax advisory field in general).

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