review - Senior Product Expert TP Employee Review

3.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

some kind of help and floor support good pay good benefits and coworkers

Cons

1. product to support (quickbooks) has way too many bugs and is not user friendly, it does not provide a workaround or reasons to customers on why is not working or how to fix it causing a high volume of calls to higher support 2. poor training since the product is a very wide and complicated product there is no way that 3 weeks of training are enough to cover all topics and there is no way 1-2 weeks of upskill training are enough and there is no way 3 days of training for Next Level Help are enough to handle supervisor calls 3.poor and delayed processes to fix issues as there should be an internal team actively testing the product to discover bugs on the product before the customers do 4.corruption withing within promotions, although is somewhat easy to move up, the opportunities are not offered publicly to everyone resulting in having a supervisor with absolutely 0 knowledge of the product but got the job due to being friends with upper management, same applies to horizontal promotions, they offer the position to a very small circle of people when there are way more qualified people that are not aware when there is a vacancy for the position

avatar
TP Response
5mo
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

avatar
TP Response
1w
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

avatar
TP Response
1d
We regret that your experience hasn't been positive. Let's work together to resolve any issues. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can assist you.
See reviews by: Helpful|Rating|Date|All