So good if you're desperate - Technical Support Representative TP Employee Review

1.0
Apr 22, 2017
Recommend
CEO approval
Business Outlook

Pros

- Stability. - The location is pretty suitable. - Basiclly will hire anyone.

Cons

- Very stressful job - Bad managment - Low salary -Shared computers - High call volume (only seconds between calls) - Excessive micromanagement (every minute is accounted for where you work) - All your calls are recorded and analyzed - Management treats you like a slave -You work 8.5 hours a day and you have to show up 30 minutes before to setup your station - You are required to stay overtime after 8.5 hours days if a call lasts longer than the end of your shift - Only 50cent salary increase after 12 months of working there - Expensive parking

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TP Response
9y
We are sorry to hear that you felt that way. We are committed to providing our employees a fun and professional working environment wherein they are treated well, given support, provided proper equipment and income while adhering to the standards the company has set. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
6d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

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