Good place to get job experience in a call-center environment - Customer Service Representative/Agent TP Employee Review

5.0
Feb 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Straightforward path to the job offer, easy application, written test, interviewing, offer and paid training before going to production. Possibilities for QA and Supervisor careers within the first year, depending on the campaign and your soft skills. Evening/late night shifts, if you prefer them. Dental benefits after 6 months. Networking opportunities with new friends. Convenient location.

Cons

Same for every call-center position, namely, repetitiveness. People complaining should have realistic expectation, especially immigrants. We have been rejected in many places and got an opportunity in this company, being grateful is the least we can do.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

avatar
TP Response
1w
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

avatar
TP Response
1d
We regret that your experience hasn't been positive. Let's work together to resolve any issues. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can assist you.
See reviews by: Helpful|Rating|Date|All