Regarding company policies and salary discrimination - Customer Service Associate TP Employee Review

1.0
Apr 1, 2020
Recommend
CEO approval
Business Outlook

Pros

There was no best reason to share till now.

Cons

Proper Salary was not processed timely. HR didn't know provident fund amount was 12% of basic. They told it was calculated upon gross salary. After hiring the employee for one process they forcefully move the employee to the other process with more working hour and less incentive. Any time they call you and change your shift time which already I was faced. They are giving more salary to a fresher then an experienced person. You are eligible to take leaves after 3months of joining but after 3months they are going to change your process and told that right now you are in training so you are not eligible for incentive and leaves as well.

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TP Response
3y
We are truly sorry for the negative experience you have had and we take your concerns very seriously. We recognize the importance of creating an inclusive workplace for all employees and are committed to doing so. We have implemented a number of measures to ensure that everyone feels comfortable and respected in our workplace. If you have any further questions or suggestions, please do not hesitate to reach out. Thank you for bringing this to our attention.

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5.0
Jul 8, 2026
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Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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