Pros
- One of the call centers with the friendliest people around. Everyone in the rank and file is very helpful and approachable. - Supervisors and team leaders are generally approachable, even when it comes to personal problems. - Teleperformance Philippines might have the most applicant-friendly hiring process among Philippine call centers.
Cons
- Upper management usually considers front line customer service representatives as expendable meaning you need luck and assistance from a compassionate supervisor and human resource personnel if you want to get a second chance upon committing even the smallest offense. - Salaries and benefits fluctuate on a regular basis meaning whatever benefits and compensation you are receiving this month might be different from what you will be getting the next month, usually salaries are decreased and benefits are removed due to so-called ''cost-cutting measures''. - Policies on career advancement are quite rigid and inflexible unless you have a backer in the department you want to transfer to or your immediate supervisor helps you through the process. - Compensation and benefits package is lower compared to other call centers and even other accounts within the same company.
