Poor Management very Unprofessional - Licensed Health Insurance Agent TP Employee Review

Training was not informative enough many left without understanding their job. After my entire household caught Covid (my husband was hospitalized) my contract was ended. (Since it was work at home I still tried to take calls but it was impossible) Operations Manager suggested I apply for leave of course since I was contract employee, I was unable to from ADP. I was never coached or written up for the absence I offered my husbands hospital and contact information he was there 2 weeks they could have easily verified the information but instead they simply chose to end my contract. The training was very bad in comparison to other companies that I've worked for usually a UHC SME is present to make sure the trainings are followed exactly but this was the case with Teleperformance. The License team needs to go back to training and perhaps are just over-worked half the information they gave me was wrong if you do decide to work here do check everything you are told with your own resources. Benefits were atrocious their medical coverage is basically a catastrophic plan not fit for anyone you will instead go with Obamacare its really sad. They will say they will help you pay for your education but really its I think a 5% discount that they probably get as a finders fee.