Cracking the whip a little too hard - Member Service Representative TP Employee Review

2.0
Oct 22, 2015
Recommend
CEO approval
Business Outlook

Pros

When I worked there, the pay was decent, and apparently there was supposed room for advancement. Within reason, you have control over your breaks. Every Monday morning, there were free pancakes, which I thought was pretty cool.

Cons

Unfortunately the cons outweighed the pros for me; you MUST use your break time to go to the bathroom, there is an incredibly strict no-phone policy, and there are only 5 seconds between phone calls. Furthermore, the calls were incredibly repetitive and since there were only 5 seconds between calls, you couldn't even try and mentally pull yourself back together between calls

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TP Response
9y
We appreciate your honest review. Our aim is to provide our employees a positive experience with us while making sure they follow the rules and regulations set by the company. This is to ensure standards are met, sensitive data are protected and excellent customer service is provided. Best regards.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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