Enova reviews

3.6

60% would recommend to a friend

(819 total reviews)
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Steve Cunningham

53% approve of CEO

63% positive business outlook

Enova has an employee rating of 3.6 out of 5 stars, based on 819 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Enova employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

819 reviews
5.0
Nov 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Enova is a great place to work with awesome opportunities and and an emphasis on growing and developing employees. It's a young and hungry culture, filled with ambitious & intelligent go-getters. Most of the people I work with are dedicated and really want to see themselves and the company succeed. Enova also allows people to work in small, focused teams which helps dispel the feeling of a big, bureaucratic company. Regarding the culture, everyone I've come across here is extremely friendly and willing to help out. The meritocracy is evident through Enova's values, which most agree are actually manifested every day. You're encouraged to speak up about your thoughts and opinions, and your ideas are heard by management. There's several programs in place to assist employee development, like the "enovation tank," and other cool learning opportunities. Flexible hours are encouraged; some people regularly get into to work around 10/10:30, which is a very nice perk. Moving around is also available, if you're unhappy in your current role or want a new experience. Several individuals started out doing something different than their current role. Unlike some other companies I've worked for in the past, management leads by example. They push you very hard, but they want to you learn and grow, so it's worth it. They place a ton value on emotional intelligence/communication skills, so it's not just hard numbers when it comes to your performance. Management is very transparent, and is always there if you have a question or need help. Compensation is also very competitive, and you're definitely rewarded for hard work. In my experience, it's not as difficult to make your voice heard here, as it is for other companies. Free lunches, happy hours, a stocked kitchen/fridge, and other perks are all great additions to the benefit repertoire. Finally, I'd like to address the negative call center reviews on here (which I feel are completely unwarranted). I'd like to point out that the work environment, total compensation, and experience is much, much better that most call centers you'd find elsewhere.

Cons

While the benefits are great, they tend to be exaggerated. Free breakfast on Monday (enormous line out the door, not enough for everyone), massages (only if you sign up in the first minute, otherwise they're full), and the PTO is pretty weak, among other things. I also felt a lack of understating of certain processes/tools inhibited my ability to perform well. An example would be SQL databases, which are used a lot, and are critical to your work. A lot of what you're going to be doing is self-taught, which takes time away from you other work. Depending on what team you're on, it can be difficult to move up. Under staffing on critical teams can cause projects to get delayed. Seems like management is fixing this problem, but for a huge company it always feels so resource constrained. I think one of the biggest problems that people have at Enova is that you can have an entirely different experience here that someone who sits across from you who's on a different brand/P&L. While there are similarities between teams and people generally feel a certain level of cohesiveness at the company, there's enough variance where one P&L/team can feel like an entirely different company than another.

1.0
Aug 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent pay, at least till temporary (!) manager who disliked me was given jurisdiction of annual reviews. Flexible schedules. Decent PTO if you're actually able to take it.

Cons

Culture of denial. Limited opportunity for meaningful advancement. HR lied to avoid resolving a crucial conflict. Disrespect for hourly employees and a visible "caste system" (classism more than racism). High turnover, especially in tech ops which results in abandoned projects, broken systems that don't get fixed (reliance on workarounds that don't work), and poor response to requests for assistance. People seem to "fail upwards" based on how effectively they kiss butts. Willfully oblivious upper management. Decisions motivated by profits rather than customer service. PAYDAY LOANS, people.

1.0
Apr 8, 2014
Recommend
CEO approval
Business Outlook

Pros

A relaxed work environment with casual dress code and lots of snacks in office. Work with cool people and opportunity to learn a lot very quickly. If you're young come here to learn, but you should probably pass if you're an experienced professional trying for anything less than a manager.

Cons

Turnover rate says a lot. Last year it was analytics, this year it's the software engineering team. Not to be dethroned as the department with the highest turnover rate, the VP of analytics has decided to help the turnover process along by firing a senior employee of 2 years for "insubordination". Funny how this employee wasn't insubordinate during his first two years when he built a BI tool for a product that every department would come to depend on. Also funny how this employee wasn't insubordinate about a month ago during the massive regulatory audits that had more than a few people in management freaked out. But the tool has been built and the regulators have backed off, so those who have outlived their usefulness must go, right? To add insult to injury, management gave a sob story about how hard they "tried" to transfer this employee to another department that was a better fit and how the other departments just didn't have room. Except aren't people leaving from EVERY SINGLE DEPARTMENT? Management didn't fact-check this excuse with reality. Moral of the story: get hired, get experience, get out. No point sticking around unless you want HR or managers deciding you are insubordinate and fire you.

Viewing 31 - 33 of 819 Reviews

Glassdoor has 881 Enova reviews submitted anonymously by Enova employees. Read employee reviews and ratings on Glassdoor to decide if Enova is right for you.