Enova reviews

I figured out a way to work smarter, not harder. I cut down my work time IN HALF and was able to do twice as much work. One of the managers told me I was "call avoiding" which I had record to prove I was not. I took every call and made every call for the accounts I worked. I told them this, and since all calls were recorded--he also knew this. But since I was doing the work processes in a different order, they said I was trying to avoid doing work. He got sensitive and let another manager know, who double downed on this. They told me to do work the way they wanted, not the faster and more efficient way. I was literally doing more work in less time than everyone else. And that shot my work morale and I then realized this company was a not worth the $16 an hour I was making there, and I could do so much better. Don't work here. they stifle employees.

- Despite it being one of their stated values, the company does not make sound decisions based on data. They seem to make decisions based on the CEO's personal preferences (and no one seems to know what those are based on). Case in point - a survey of employees overwhelmingly indicated a preference for continuing to work remotely. Instead of listening to employees, it seems we are being forced to work in the office Tuesdays, Wednesdays, and Thursdays. *No one* I have talked to about this is happy with this plan. Leadership says they pay attention to data (and maybe they even think they do), but they don't. - CEO micromanages. He involves himself into much lower-level decisions than a CEO should...who is minding the bigger picture??? - Excessive hierarchy and layers of management. It's easy to get pigeon-holed into a narrow role and just stay there, because there are 3 layers of management already above you and they aren't going anywhere. If you want a job where you can just coast, maybe this is a pro instead of a con. - Enova doesn't fire people. This means you have a certain sub-set of co-workers that are just coasting, and another sub-set that is doing extra work to make up for it. Again, if you want a job where you can just coast, this is a pro instead of a con. - Enova wants you to quit. Leadership is repeatedly asked what they are doing to combat attrition. The answer is that they are hiring - i.e. they aren't doing anything to keep you from quitting. TBH with their policies (e.g. in-office work policy mentioned above), it seems they are actively trying to get us to quit. I think it would be giving them too much credit to assume that they have run the numbers and data shows it is more economical to hire and train up fresh talent than to try to be a company that is capable of retaining top talent. I think they are just short-sighted and lazy and want top (i.e. more expensive) talent to quit. - "Person in Charge" aka PIC mentality. It's a pro in some ways - it provides clear accountability. However, it also leads to teams/ppl only taking care of their own. You hear "not my responsibility" a lot. In some cases, this is appropriate. In others, it means *no one* is willing to take ownership. There is also some degree of spending time trying to shop for new owners for things that are not appropriate for you to own anymore, or that you don't want to own anymore. - If you are coming to Enova via a company acquisition, you will be assimilated. A word of advice for anyone at a company being acquired by Enova: start thinking about your next job hunt NOW.