The job itself sucks!! Talking to people that have applied for loans without reading their contract prior to signing.. The customers have no concept of the fact that if you borrow money you should try and pay it back as soon as possible.. Like who doesn't know this..I wish the company did credit checks so you wouldn't have to deal with these kinds of people.. They never read the contract.. Ever!!! Some of these people have already rec'd the Funds and don't know how any of this works because they didn't read the loan contract.. They just saw get money now!! They never try to pay it off as soon as possible and then they wonder why they overpaid.. It's very frustrating.. There are people that are 30,40,50,60, and 70 years old that dont know good borrowing practices or that even though your debit card and checking account are connected that they are 2 completely different methods of payment and funding.. It's like simple common sense stuff and these people have no clue.. Which is why they are in the perdicament they are in and need a payday loan in the first place.. These customers think the company owes them this money because they are a customer.. They don't even understand Each application is a brand new application and should be reviewed and processed.. They really think we owe them and they will call and tell us it's our fault if they dont receive The funds usually because they applied with incorrect bank info and demand we cover their overdraft fees because they over drafted their account because the funds didn't come.. It's a disaster.. Advancing from the call center to a corporate position is next to impossible unless u have a degree in IT, Finace, analytics, or marketing and even then they will probably take an outside hire.. Advancing within the call center is possible.. Section managers make like 50k a year starting and team leads make $17-$18/hr..
