Epic reviews

- Leadership is out of touch with employees and shows this with almost every decision (anything COVID-19 related, new division formation, DEI, etc) - Epic does not and likely will never allow working from home long-term. If they do offer work from home, you will be required to work from the Madison area - It's a political and cutthroat environment. Employees are ranked twice yearly and in order to excel, you must be willing to work an absurd amount of hours. - Absolutely terrible work/life balance. You will be required to work 45 hours. I don't care what they tell you during your interview, you are expected to work 45 hours. Epic employees are constantly burnt out and exhausted. - Epic constantly brags about a flat structure, which is true until a certain point. All team leaders on any app level (even group lead) have no power to change anything. All power lies in division leads. - They truly do not care about your health or happiness. - They are not willing to invest in diversity, equity, and inclusion. After years and years of asking them to hire a diversity officer, all of the DEI work falls on employees that already have to do their full-time job. - There is no such thing as a promotion. Any opportunity that you get/deserve only results in more work, never more money. Every position you take on will be in addition to your full-time customer work.

Work/Life balance is horrendous. 60 hour work weeks will be had, and you better deal with it. You won't get any sympathy from leadership. The lead of my application told me that new hires undergo "Trial by fire". That should pretty much tell you all you need to know. The training you receive is minimal, but the amount of projects and tasks that you need to complete to pass your 6-month and 1-year training requirement is absurd. You are staffed to customers early on (while still going through training) so that you have to juggle a ridiculous amount of high-stress work with very little support offered. You need to take the initiative to get help, or you will drown. Everyone's experience is different because everyone is staffed to different organizations. Due to this, no one really knows what you are going through because it isn't possible for them to be able to. That's the real issue, and the reason why you won't get sympathy from anybody. In general, those who actually stick around without quitting are the ones who have lower-issue-volume customers and haven't burnt out. This creates a negative cycle where the new hires are given high-stress, difficult-to-manage customers, and expected to make them thrive off the bat.