Epic reviews

3.3

52% would recommend to a friend

(6,060 total reviews)
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Judith R. Faulkner

69% approve of CEO

75% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 26, 2011
Recommend
CEO approval
Business Outlook

Pros

The Pros only apply to fresh grads: 1) They hire ANY major. So if you're a music major looking for an industry break, this is the place to apply to 2) Average to above average starting salary for fresh grads (Not so for those with work experience) 3) University type environment and peer group. The first month or so is classes, exams etc. It would be like you never left college. 4) The art, decor etc., if that's your thing

Cons

Most of the cons of working here have been highlighted pretty well in previous reviews (Poor work-life balance, no growth etc.) and I agree that all of them exist. I want to highlight a few points for people with post-grad degrees and/or industry experience. 1) This is NOT a project management position. You are more accurately an implementer who installs and configures the Epic software for a client. You will not learn management skills here, only how to work on a database coded in an ancient software language. It's entry level IT work 2) The salary is capped at a certain level and the upper end does not compare with the average salary for project managers or MBA's 3) If you have an advanced degree and/or have healthcare or other industry experience, I would advise you to reconsider taking up this position unless you are in desperate need of employment. Your co-hires will be newly minted college grads with little or no perspective on work or anything related to healthcare. Not to mention your boss (Team lead) will be someone with a year or two of (total) work experience. 4) There is no formal growth path. A majority of new hires work here en-route to grad school/JD/MD. So this may not be a problem for them, but it can be for someone who wants to carve out a career 5) There is a non-compete which will further hamper your industry exit options 6) People talk about the 'smart' co-workers they met here. In my opinion I think the intelligence level was strictly average to above average (for project managers/implementers). I would recommend this place to you if you are graduating from college and need a few years to work out what you want to eventually do with your life. For someone with perspective, work experience/advanced degree or ambition, this place will just not cut it.

1.0
Nov 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Good salary, willing to hire recent graduates, beautiful location and nice city, good cafeteria, rapidly growing company in a stable industry, decent benefits, and friendly co-workers.

Cons

My biggest complaint is that no one knows what they are doing. They have a training program but it is not very targeted: there is a culture at Epic that "everyone does everything". For a 30-year-old software product with millions of lines of code, that is obviously impossible. There are developers there for years who don't know develop for Clarity, a system for exporting the database to a SQL server, but are nevertheless expected to do so. This part of the culture needs to change; people should be allowed to specialize more. Another big problem is that their handling of employees feels a bit dishonest. For example, we are told that we fill out our TLG(time log) for billing purposes only. Clearly this is not true, since we are given hundreds of codes to use for non-billable activities. Rumor has it that TLGs are used as part of the decision-making process for raises and promotions, and this makes more sense. As another example of apparent dishonesty, I was told at an interview that Epic uses lots of different languages in programming, including things like C#. While it is true that a few of Epic's products use cutting-edge languages, those products are pretty small. Nearly all developers will be working with only Visual Basic 6.0 and an unknown language called Cache'. There is zero demand for either of these languages, so job experience at Epic basically doesn't count. Trying to leave it will be like trying to get hired as a college graduate. To be fair, at the time I left there was talk of migrating the client-side software to a more modern language. But this migration will take years, so only work with Epic if you are willing to work with languages that are not in demand anywhere else. Go-lives are nightmarish. With one single day of training, I was expected to be able to go on-site to a hospital and help doctors and nurses use their newly-installed software. I had no experience with the software I was helping them with, and little help from other Epic employees on-site. Epic presents this to its developers as a required learning experience, but the doctors and nurses there do not believe you are there to learn; they believe you are there to help them. The real reason Epic sends under-trained developers on Inpatient go-lives, I believe, is that they do not have enough properly trained people to meet their contractual obligations.

1.0
Oct 19, 2021

In decline

Recommend
CEO approval
Business Outlook

Pros

+ Pay + Cost of living + Insurance + Campus

Cons

- WFH policy - Employee feedback ignored - DEI efforts being pushed back in - Workloads are getting heavier - Many are leaving

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