Epic reviews

The recruiting process seemed dishonest to me. During the interview process, I was shown two or three of Epic's nicest buildings on their Verona campus, and when I was hired, I was stuck in a much less impressive building in an entirely different location far away from the beautiful Verona campus. I also was not given a very clear picture of what my job responsibilities would be before I started, so some of my responsibilities came as a shock on my first day. The recruiting process also does not allow potential employees to meet with existing team members/team leaders to see if there is a fit. I did not even know what my team leader's name was until my first day, and I did not meet her until my second or third day. Work/life balance at Epic is minimal to nonexistent. My team leader (TL) told me that a large percentage of Epic employees work 50+ hours per week. If you are only working 40-45 hours per week it is taken as a sign that you are either lazy or underworked, and you will be assigned more responsibilities. It also seems that Epic cares about the customer at the expense of the employee - customers are treated like kings but employees are treated like second-class citizens. A common philosophy presented at the monthly staff meetings is "DUET" (Difficult for Us, Easy for Them). In my experience, middle management at Epic is very cutthroat and difficult to deal with. My TL was an extreme example of a micro-manager and was constantly berating my performance even though my customers were all satisfied (as far as I knew) with the support I was providing. I found that there is little to no recourse if you have difficulties getting along with your TL, because subordinates generally do not have the opportunity to contribute feedback when a TL receives a performance review. Additionally, if you wish to transfer to another department, your TL has to sign off on the transfer. So, if your TL doesn't "like" you, they seem to have the power to prevent you from transferring to another department. When I expressed interest in transferring to a development team, I was told that Epic only hires "the best of the best" for development, and that my performance was not good enough to enter development (so, in essence, they told me I was too stupid for development.)

- You are screwed if your TL thinks your aptitude is not sufficient. The bad part is, he is not always trained to measure it. He just derives it from random feedback from others. - Beware working with other TLs as they have the capacity to rate you for your pay hike and other growth opportunities. - 'You did a great job' note from your TL does not match the pay hike you get. And there is no reasoning if you try to inquire. - Your TLs knowledge can be very intimidating if you are a new hire and they do not have a process in place to make you feel educated. You are expected to know your stuff by the time you are 6 months old at Epic which does not work well. Especially given how integrated the software is.