Epic reviews

3.3

52% would recommend to a friend

(6,030 total reviews)
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Judith R. Faulkner

69% approve of CEO

75% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,030 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Nov 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Good salary, willing to hire recent graduates, beautiful location and nice city, good cafeteria, rapidly growing company in a stable industry, decent benefits, and friendly co-workers.

Cons

My biggest complaint is that no one knows what they are doing. They have a training program but it is not very targeted: there is a culture at Epic that "everyone does everything". For a 30-year-old software product with millions of lines of code, that is obviously impossible. There are developers there for years who don't know develop for Clarity, a system for exporting the database to a SQL server, but are nevertheless expected to do so. This part of the culture needs to change; people should be allowed to specialize more. Another big problem is that their handling of employees feels a bit dishonest. For example, we are told that we fill out our TLG(time log) for billing purposes only. Clearly this is not true, since we are given hundreds of codes to use for non-billable activities. Rumor has it that TLGs are used as part of the decision-making process for raises and promotions, and this makes more sense. As another example of apparent dishonesty, I was told at an interview that Epic uses lots of different languages in programming, including things like C#. While it is true that a few of Epic's products use cutting-edge languages, those products are pretty small. Nearly all developers will be working with only Visual Basic 6.0 and an unknown language called Cache'. There is zero demand for either of these languages, so job experience at Epic basically doesn't count. Trying to leave it will be like trying to get hired as a college graduate. To be fair, at the time I left there was talk of migrating the client-side software to a more modern language. But this migration will take years, so only work with Epic if you are willing to work with languages that are not in demand anywhere else. Go-lives are nightmarish. With one single day of training, I was expected to be able to go on-site to a hospital and help doctors and nurses use their newly-installed software. I had no experience with the software I was helping them with, and little help from other Epic employees on-site. Epic presents this to its developers as a required learning experience, but the doctors and nurses there do not believe you are there to learn; they believe you are there to help them. The real reason Epic sends under-trained developers on Inpatient go-lives, I believe, is that they do not have enough properly trained people to meet their contractual obligations.

1.0
Nov 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Decent benefits - don't start dividing the numbers with your hours though Pretty smart co-workers They feed you pretty well

Cons

Working 60 hours+ is common Mismanagement at its best Support technologies used in the 70s No social life - if you're a computer in a human body you're welcome If you complain, you get fired

1.0
Nov 12, 2009
Recommend
CEO approval
Business Outlook

Pros

Good for people who are reasonably intellegent and want to work very very hard. If you are a B student, who is not afraid to work long hours on really tedious stuff to make good money then this job is for you.

Cons

I may be spoiled by some of the awesome places I worked before and since joining Epic and I was probably way over qualified to work at Epic, but I found Epic to be the most tedious work I've experienced in my life. Epic has a culture and the right kind peer pressure to get people to work way more than they would want to. Most people in my role were way over worked. I'm a very gifted person, but I found the amount of work dished out to Ambulatory TS would require 60 to 80 hours/week to do it correctly though the recruiters promised less than 45. Most everyone in my role who has been there less than 3 years was stressed and overworked. If you want to have family life do not take a job there. As a TS, you always have to be there from 9 to 5. But you also have to put in many extra hours to get your work done. I decided to hold my work to the 45 hours per week to see how long I could hold on. In practice, this meant prioritizing so that only the most urgent things would ever get done, ultimately resulting unsatisfactory work. You are pressured to not take vacation in big clumps, but rather one or two days in a week. When you take a day off your work piles up so you have to work extra long on subsquent days to make up for it. Hense, there are *no* real vacation days. I think what Epic is doing should be illegal. The code base is *very* poorly designed and documented. It can not be commented on because that slows the ancient code. Worse, the code is not written in a nice modular fashion. It must be getting more and more unmanagable with each passing year. Different parts of the code duplicate functions in inconsistenet ways. It takes a long time to fix or change the simplest things because there are always a lot of unintended consequences. It is difficult for people to build code that interacts properly with all the other parts. Because developement is so troublesome they have to rely greatly on quality assurance testing to find bugs, on technical services to fix things, and on a lot of work to produce on a reasonable time scale. Because it is such a tangled mess, nothing can be sufficiently documented and a great deal of *research*, trial, and errror has to be done to fix things. I believe this is why their work ethic is currently so extreme. Because there is not enough time for individuals to get their work done, it is a very poor environment for innovation. I'm a world expert in another field, well respected for my innovations. But at Epic, I deliberately held back ideas because I did not want to add any more workload to myself. Most of Epic's innovations consist of listening to customer requests and implementing them in a hap hazard fashion. I believe there is great opportunity for a company with a better designed code base to surpass Epic on a short time scale by making the development process more efficient through better modular code. Interestingly, Epic people like to spread the idea internally that they are really smart folks, but I think it is just propoganda to get people to stay there. I have worked with much more gifted, creative people elsewhere (but in a different field). First rate people can and will find a better job than working at Epic. I would have left much sooner but I had family oblications to stay in the Madison area.

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