Epic reviews

3.3

52% would recommend to a friend

(6,032 total reviews)
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Judith R. Faulkner

69% approve of CEO

75% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,032 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jun 30, 2020
Recommend
CEO approval
Business Outlook

Pros

The work is challenging and meaningful. I feel valued and well compensated.

Cons

Leadership is arrogant and refuses to even acknowledge that they might be wrong. This has been displayed most recently with their handling of COVID, because they refuse to acknowledge that we can be successful working from home in a pinch. Therefore, they are going to be requiring us to return to the office despite public health authorities encouraging businesses to allow work from home. They've been putting their efforts into silencing employees rather than trying to address our concerns in a respectful manner. "Authoritarian" is perhaps a strong word here, but there's no denying the similarities in how internal dialogue is being handled right now and how free speech is handled in authoritarian states. Management does not do a good job at load balancing work, so folks who have a history of success but aren't good at negotiating their workload will often end up with too much work.

1.0
Jun 21, 2020
Recommend
CEO approval
Business Outlook

Pros

- Well paid job relative to the cost of living in the area (though Madison is not as cheap as I might have guessed) - Co-workers are nice people - Food is good and campus is in a nice natural setting

Cons

If I were to have written a review at any point before the pandemic and Epic's abysmal response, I would have given this company 4 stars, maybe 3 stars on a bad day. I can't really forgive how appalling their response to COVID-19 has been. Virtually all job titles at Epic can be just as effectively completed at home, yet they were later than most other major companies in allowing work from home, while at the same time a subset of employees (not software developers) were still travelling back and forth from our healthcare customers in some early hotspots (NY, NJ, WA). Since allowing work from home in late March, upper management has sent out several of passive-aggressive emails "welcoming" us to work back on campus while killing any posts on our internal forums questioning or asking for more clarity on their policies. As of writing this (6/21), we're planning a phased return to work of all employees, with 1) no plan of mandatory mask usage, 2)no mitigation for the large number of employees with an office mate where 6 ft social distancing is impossible 3) Those who rely on public transportation were told to find a carpool and 4) least serious but what I find incredibly cheap and petty.... masks and hand sanitizer for sale in the stores rather than made freely available to all employees. The above might have been somewhat forgivable if our management had been able to present some argument that we've been unable to meet commitments to customers while working from home, but that clearly hasn't been the case. Every role has pitched in extra hours either with installs, technical support, development, or testing somehow related to the pandemic for our customers - any quality metric I've seen has stayed the same or improved. It all just seems to be a vaguely defined notion of going against our "culture", "philosophy", or "DNA" (as if a 40 year old company is a civilization, lol). Speaking of which our latest "corporate philosophy" course is going ahead with hundreds of new summer hires expected to go ahead without a virtual option.

3.0
Aug 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Gorgeous campus, restaurant quality food, almost perfect health insurance, help available when you are confused, two monitors, hotel points, airplane miles, normally wear casual clothes (not whatever you want, though - don't believe HR on that)

Cons

Epic is a mess. Work-life balance doesn't exist, and you'll be working with ancient software. HR will tell you that you'll work 60-80% of the hours that you actually work. If you think that all of the Glassdoor reviews are just people griping about their long hours, just like the rest of corporate America, you are wrong. At Epic, you have to account for every 15 minutes of your day and what output you've produced in that time. You get passive aggressive emails from Accounting if you haven't logged all of your time by the last day of the month. If most of the disgruntled corporate American cubicle dwellers actually wrote down how they helped the company every 15 minutes, they'd find that they probably actually work less than most Epic employees. Work whenever actually means that business hours at 8-6, but you're allowed to go to the dentist on occasion, if you take sick leave and get it approved by your boss. At least you don't have to wait to take sick leave, unlike vacation! You can only take vacation after 6 months at the company. Do you want to go to your cousin's wedding in Key West 5 months in? You don't have vacation time for that. After 6 months, your workload will grow so much that you won't want to take vacation time, in the interest of not finding absolute carnage when you come back. You'll still be assigned all of your normal work - you just won't be present to do it, so have fun being doubled up for a bit. TS get to work as many hours as their customers want them to. When you finally get things to a point where you can work 45 hours a week, they'll give you two more customers. You will never get your own office. You will always have an officemate, unless you become "senior" enough to merit your own office. The only people who I've seen have their own offices are some TLs and HR/Admin (that includes Judy). The prototype of Cadence was written in the 1970s by Judy, and her bugs still exist. No matter how often Judy and Carl insist that Epic is new, innovative, etc., don't believe them. It's a falsely friendly atmosphere - case in point, calling the CEO and President by their first names. We have a first-name culture at Epic, but you will never personally speak to either of them outside of the 4-hour corporate philosophy class that you take in your first 6 months taught by the CEO. Microsoft deprecated Visual Basic 6 a while back, but lucky you, you'll still be able to work with it. HyperspaceWeb is actually written in languages that people use, but it kills performance and also constantly goes down. You'll find that things crash and go down frequently at this software company. Your boss will ask everyone that you work with for feedback. If you get one bad review from someone who hates you, it'll be an area to improve ("the next step in your career growth"). Your boss will make you work even more with that person, until one day you are surrounded on all of your projects by people who actively hate you enough to talk to your boss about it. If you protest, expect more work to be shoveled onto your plate in retaliation. A lot of people complain about the inability to grow their careers during exit interviews. Epic has responded by calling a lot of things at the company "career growth." None of those things are actually growth, except for the rare professional development opportunity that comes to the luckiest. Talking to job candidates on the phone is good "growth." Getting certified in another Epic application is growth, although you won't actually have the time for it. Your TL is supposed to talk to you about balancing it, but what actually happens is that you have every ounce of your normal work week, plus the hours of certification classes that you signed up for, and the homework and projects. Same goes for the times that you travel. Want to go on a go-live (in QA, you are required to do 2 per year)? Have fun flying out on Sunday or Monday, waking up at 6 AM, driving to the hospital, standing on your feet from 7 AM to 7 PM (you aren't allowed to sit - it's against Epic policy, because you're not "engaged"), then coming home to your hotel room to try to do your workload that normally fills your 9-11 hour average day - until Thursday, when they will fly you home in planes full of people with Epic gear, frantically typing away on their Lenovo laptops. Guess what you have on Friday? All the meetings that you weren't in Wisconsin for get pushed back to when you are on campus, plus all of the work that you weren't able to do when you shut your laptop and flopped into bed at midnight for the past few nights, where you promptly have insomnia about how much work you have to do. Have fun driving into the ghost campus on Saturday trying to catch up! Maybe the sounds of happy children climbing onto the tractor in the Shed will make you feel better about being sleep deprived and 30 hours behind on last week's work. That's almost every week for IS. If you like flying out on Sunday, working, flying in on Thursday night, and frantically trying to catch up, accept your IS offer. The free food after 7 PM and on weekends is predicated on you staying for a while. You can't eat and leave. You have to work at minimum until 8. It's also boxed up in non-meal format; that is to say, there will be trays of fajita vegetables, not a taco fixing spread. The free food doesn't work like that. You also have to sign your name on a sheet, and you're not really allowed to take more than one choice. Like I said, fajita vegetables. QA and dev don't normally speak to each other. It's a struggle, because QA will write QA notes that put developers into Quality Hold, where they can't develop anything new. They are two roles that are black boxes to each other. QA, Travel, and Tech Comm are the worst paid roles at the company. The devs make 200% of what a normal QAer makes for the same hours. QA and Tech Comm are also normally lower stress, though that can depend on your place in the company. Some Tech Comm spend their entire lives trying to chase down people for release note approval and wait patiently at 5 on a Friday for the click of a button that never comes.

Viewing 106 - 108 of 6,032 Reviews

Glassdoor has 6,308 Epic reviews submitted anonymously by Epic employees. Read employee reviews and ratings on Glassdoor to decide if Epic is right for you.