Epic reviews

3.3

52% would recommend to a friend

(6,056 total reviews)
avatar

Judith R. Faulkner

69% approve of CEO

75% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,056 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jun 28, 2020
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty good

Cons

-Management has had a very poor response to the COVID19 pandemic. They have not made employee health and safety a priority when making decisions. When it started getting really bad in the US, they were very behind in allowing WFH, so much so that a petition was started. Once they eventually caved, they worded it in a way that basically shamed people from doing it and still encouraged people to come in. Their reluctance to take precautions to protect employees is a very common pattern throughout their communications during this pandemic. Starting in mid July they will begin forcing employees back to campus with no option to WFH with all employees back on campus by the end of August. This is despite cases increasing and the CDC still recommending that employees work remotely if they can. There has been almost no transparency into why they have decided to risk our health to be on campus. Additionally, when we return they are not requiring masks to be worn despite the fact that there will be around 10,000 people on campus. -Work from home is not allowed normally, even though you will mostly work on independent projects that don't require seeing or interacting with people on the day to day. -You'll be told that you will be working in languages like Javascript and C# when interviewing, but when you actually start working you will be coding in M, which no other companies use, giving you no transferable experience. -Epic heavily bases your performance on the time you log and will encourage a poor work life balance. -Vacation is low compared to competitors.

2.0
Jan 3, 2018

Do not work here if you have another option

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The campus is nice to look at (but hard to travel across, which makes in-person meetings completely unfeasible). - The people are nice but saying they're brilliant is going too far. I will say most of my co-workers were nice, competent and hardworking. I made some friends, and some enemies. It's a big company so you're bound to run into people of all types here. - I enjoyed the food on campus and the perks of traveling, like airline miles and hotel points. (Though Epic fully realizes you're getting these things, and doesn't feel the need to compensate you fairly because of it. So it's sort of a double-edged sword). - I learned how to deal with difficult people (both a pro because I learned, and a con, because the job really requires a decent amount of skill in dealing with difficult & demanding customers).

Cons

- You will earn more than most of your friends at other companies and will be gaining pretty good work experience, but it will come at the cost of living out of your suitcase, working all the time (before work, at work, after work, nights, weekends, holidays, you-name-it) and feeling stressed almost always. - No one will explicitly tell you to work all the time, but you will feel you must, because your coworkers will work late every night and you will never feel on-top of your work otherwise. - There is a lot of hypocrisy when it comes to the management's values and their actions. "Be frugal" and "what you put up with is what you stand for" are company commandments, but I see them broken every day (re: campus and turnover. I guess that means Epic stands for turnover). - I got the sense that TLs aren't really clued in much to what's going on at the company. It seems like the company is still run based on Judy's whims, and everyone gets informed after the fact. Can you imagine any other company making policies at the CEO's whims like that? - What little project management you do will be out of excel and email. The rest of your job will be learning how to configure Epic's software and troubleshoot issues with it. Customers will value your ability to troubleshoot the software (because it's so archaic and hard to troubleshoot) much more than they will value your ability to badger them on tasks they haven't done (project management at Epic). So my advice is to get really good at the software to succeed at Epic. One of the most important skills for the job is also the least transferable. - The feedback culture is great, but there needs to be more than just feedback affecting your raises. - If you want to transfer roles at Epic, you must be good at your current job or they will not let you transfer. They do not let anyone stay at Epic who wasn't good at the job they were hired for, even if they might excel in a different role. - Overall, Epic is a random mix of ancient and modern policies (and software, for that matter), which will probably frustrate you if you are twenty-something expecting to work at a modern tech company.

3.0
May 18, 2017
Recommend
CEO approval
Business Outlook

Pros

- Surrounded by intelligent and motivated people (at Epic). I'm always thoroughly impressed by the people here. - Great starting salary for just out of college - You'll also be surrounded by other young people who have just moved, giving you a great starting friend pool - Fun, liberal, small city with stuff going on all the time - Cool looking campus. Won't really impact you, to be honest. More of an art museum than anything - Good food on campus cafeteria - Good health insurance + dental - Good amount of internal tools to help you out - If you're traveling, you can take personal travel at the end of it, paying only the difference in cost - Flexible work day (*potentially a con, when regarding number of hours) - Great place to work if you want to problem solve and overcome difficult challenges - You will be given ownership of important issues very quickly - You will learn life long career skills - Casual dress everyday! (Unless you're at a customer site, of course) - It is the best EMR, let's be honest.

Cons

- If you're looking for a 45 or under hour workweek, this is probably not the place. The average hours worked in EDI is just under 10 h/day but they expect you to have "crunch" time for 3-4 months of the year, where it will be even more. - You're bound to your projects' success. There is absolutely a lot of pressure to get things done even if it's more work than the full time 45 hours. If your team can't do it, you'll be forced to shoulder more of the burden, like a bad group project. This can become a "live to work" environment. - On that note, almost everything is almost always urgent. Be ready for stressful situations, constantly. - They hire people as needed, adhering to lean business principles. I'm sure it's economically efficient, but it's draining on the people. - They will claim that "Epic likes to challenge people". I think they it's debatable how much of it is putting people in new positions they can grow in vs finding someone who might barely scrape by with a lot of stress. You'll see this a LOT on the implementation side, where people of extremely low tenure might be put on a project midway, without the knowledge/skills required to succeed. - I also think this is dishonest to the customers, as there's no way this is ensuring the best possible outcome for them either. - Last note on this - transitions are usually pretty terrible (in my experience). For a place with such a high turnover, more focus really needs to be on good transitions. - After a certain point, the skills you're learning are so Epic-centric that it's hard to imagine you'll ever use the knowledge anywhere else. - Similar note: you'll also be working with outdated technologies or programming languages, like Cache. - Not really a con, but you'll be forced to work with sometimes sub-optimal analysts on the customer side (which is typical of any vendor/customer relationship). However, they can impact your life heavily through the feedback focused culture at Epic. I wasn't personally impacted, but I saw this happen around me, especially when people prioritized the project over an individual analyst's feelings - Analysts will rarely work overtime - and why should they have to? Epic's employees will always shoulder the extra work. - A lot of internal tools exist - which is great - but these are only the source of truth maybe half the time. The other half of the time, you have to find the one person who did the exact same thing as you but in a different state 3 years ago. The amount of silo'd information is staggering. Existing documentation can also be poorly structured and outdated. - The expectation is that if the information you find is wrong, you should take initiative and update the wiki accordingly. Good luck finding the time to do that consistently. There absolutely needs to be a stricter documentation strategy. - Winters are really cold - High turnover. - There's been roughly 50% turnover of the group I started with after 2 years. Reaching approximately 75% turnover on the project I was on. - Their incentives to cut turnover down are stuff like Sabbaticals (4 week flights-paid vacation you "earn" after 5 years). Not many people reach 5 years though. - Anecdotally, the number of people I know who have stress-related problems/depression is really high. This has impacted me and I've heard this a lot from others as well. Without numbers to back it up, I will leave it just as an anecdote. - No paid maternity/paternity leave - Epic has been sued more than once on overtime wage compensation. - Ancient legacy codebase. - Flat management structure. Not necessarily a pro or con, but listing it anyway.

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