Epic reviews

3.3

52% would recommend to a friend

(6,056 total reviews)
avatar

Judith R. Faulkner

69% approve of CEO

75% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,056 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
2.0
May 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Epic has some great opportunities especially for young graduates right out of college. The pay is well above average for a first job, and they throw you right in; after a month or two of training, you get a ton of responsibility. It's quite overwhelming at first, but they push you to believe you can do more than you think you can. It takes a while to understand what you're doing, but once you do, the work can be quite rewarding. There's a lot of flexibility when you're in the office. If you somehow have enough time to finish your work and have a few hours left, you can go ahead and go to that doctor's appointment or head home early to prepare for vacation. You're not bound by the clock except for whatever meetings you have and whatever work is on your plate.

Cons

Your success here depends primarily on the luck of the draw. If you get a bad team lead, get stuck on a bad customer, or you don't get the support that you need from your customer team, your career here will be short. You'll watch your chances for advancement shrivel away as you get left behind by other that get adequate help and support, and work with a customer that doesn't drive them into the ground. You need to learn to say "no" to Epic. For recent graduates, this is very hard because you want to seem capable and take on as much as they can throw at you, because Epic will know when enough is enough, right? Wrong. They will keep piling it on; you either learn to say no or crack under the pressure. This is the hardest part about this job and the reason so many people quit so early. They are given too much to do, so they are overworked, overstressed, and spend their nights and weekends agonizing over deadlines because they don't have any other options. Epic can very easily be considered a "churn and burn" company for those in the project manager role. If you like traveling, you'll get to do it. A lot. But keep in mind that if you want to have any semblance of a work-life balance, you can forget it. The travel expectations are far too high and you'll throw out any prospects of a personal life at home because you'll spend at least 50% of your time living out of a suitcase. Your best friends will be made with your co-workers on your project team, because they're the only people you'll get to see on a regular basis. Benefits are slowly starting to be taken away, non-compete agreements are getting longer, and arbitration is becoming mandatory due to a recent high-profile lawsuit. If you don't know any better, there's still a lot here for you. But you have to be careful. Current non-compete prevents you from working for any customer, competitor, or consulting company of Epic for TWO YEARS. Since the skills you learn are best leveraged in those positions, if you decide that Epic isn't right but the field is, you're stuck changing industries for quite a while before you can jump back in. Watch out; Epic is the kind of company that will encourage you to leave of your own accord. This is so they can challenge unemployment claims and claim that turnover is low. If you don't know much about the landscape of healthcare right now, be careful. The carrot of ARRA has now become the stick, and the regulations imposed by the ACA are turning the field into more of an environment of "do this because you'll get penalized", instead of "do this for the good of the patient". The companies that cared about the latter are already using Epic. The ones that waited are now scrambling, so your chances of working on a customer with level-headed management and quality counterparts is dwindling quickly.

3.0
Jan 22, 2014
Recommend
CEO approval
Business Outlook

Pros

-High Pay -Amazing benefits -Lots of fun people -Ability to meet even more new and fun people by traveling around to different customers -Unlimited (pretty much) expense budget when traveling -Reward points (Marriot, airlines, credit card points, etc. -If you can stick it out a couple years you'll never be without a job, again, because consulting firms would love to have you! -Learn a log about being in a position of power right away. Lots of opportunity to learn real world business skills -Madison is a great place to live. It's safe, has a lot to offer as far as food/drinks, art, entertainment -Unheard of Christmas bonuses ($$) -Beautiful campus -The best of the best in terms of EMRs -Probably the best job opportunity you'll have right out of college

Cons

I waited about a year after quitting to write this review so that I could really give a good idea of what is right and wrong there without being jaded by the hatred I had for it when I left. -If you work IS and haven't logged over 100 hours in a week at some point, you're probably going to be fired soon, because they'll think you're not working hard enough -Your TL has no idea what you do so really has no basis for helping or evaluating you -Everyone who works there is in their 20s and has no idea how to give constructive feedback, which leads to people constantly being in trouble with their TLs even if they've done everything they are supposed to and their customers love them -You are constantly in pointless meetings which makes it difficult to complete the copious amounts of busy work that you have to do (like writing progress reports in a million different formats) -Not sure how much room there is for growth. They won't sell to small hospitals and pretty much every large, children's, or academic hospital already uses Epic -Needing help is very frowned upon. Very few people are willing to help you with anything -Judy (the owner) literally said in Corporate Philosophy (a class they make you take when you start) that she doesn't believe in work life balance. That's why you are given laptops to take home. She believes in work life integration because you should be constantly available to Epic/your customers no matter what time or day it is. -I injured myself at one point and was on serious pain killers and had to take a day off. My AM called me 7 times that day. Just an example of the lack of work-life-balance. -Pressure to constantly take on more projects, no matter how many hours you're logging already -Have to log what you are doing every 15min of every day -Moving into any sort of leadership position is basically a popularity contest. If you don't have anyone in your corner, you're never going anywhere. -No one cares if your flight didn't get in until 3am on Thursday. You still have to be there at 8am for meetings on Friday. -You may NOT live outside of Madison, WI My advice: be nice to your customers and any consultants that you come across while you're at Epic. They'll be more valuable to you when you start looking for consulting jobs than anyone at Epic. Honestly, I would say that if you have the opportunity to work here... TAKE IT! Just plan on getting out after a few years. Suck it up, keep your nose to the grindstone, take the abuse for just a little while, and then become a consultant and triple your pay.

1.0
Jan 12, 2013
Recommend
CEO approval
Business Outlook

Pros

None. I read others mentioned cafeteria and campus as pros but they are hardly matter before work/life balance. I am pretty sure most of the positive reviews are written by HR. I personally didn't meet one employee who was happy with his/her job. I really don't think any one will have enough time to write very long positive reviews unless they are from HR.

Cons

It was very bad experience. Leaving Epic was one of the best decisions of my life. I was not asked to leave. But I resigned on my own. I knew the technologies that are used are outdated before joining. So I can't blame Epic for it. But the work culture was very bad. I used to work 60-65 hours per week. But that was not enough for my team lead. Every Monday my lead used to assign me 8-10 issues. I was expected to finish all of them by next meeting. If they were duplicates and were easy to fix then fine. But if they took very long time to reproduce and find the cause then that was it. And most of the time they were like that(bad architecture and dirty code). Lead was not ready to listen to that. It was just the quantity that mattered and not the quality. I planned to stay only 6 months before I joined. But some how I stayed for almost an year. Now I spend more hours at my current job than what I used to spend at Epic. I love it and though no one asks me to. Future Employees: Do a favor yo yourself and find another job.

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