Eppendorf reviews

There were only maybe 5-7 agents available to answer calls at one time for supporting the entire US and Canada. The call volume was about 1,000 calls a day so be prepared to answer at least 100 phone calls every day. The average hold time for customers was about 30 min so be prepared for really pissed off customers who have been waiting on hold. The customers will take their anger out on you and the manager will punish you for it. The work hours were long because you spent 8 hours answering phone calls and worked over time for another 4 hours to complete administration work. Expect to work 12 hour days most days of the week. The sales reps required your assistance multiple times a day and if you could not get to their question within an hour they will report you to the manager and get you in trouble. The level of stress in this environment was extremely high. I would not recommend this place to work to anyone.

Compensation was minimal, and annual reviews were unjust. The managers and supervisors were under so much stress from the upper division, that their misery was spread down to the "little people" on a daily basis. Any job within this company is all about the numbers, and if the company doesn't meet these numbers, then we all suffer.