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Extended Stay America

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Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

57% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Aug 17, 2016

Absolute Joke of a company

Recommend
CEO approval
Business Outlook

Pros

7 free nights at another hotel (if you're lucky enough to actually be able to ever use them)

Cons

Everything, not enough time to list out all the issues with this company. It is a shareholder only company, nothing else matters. All they do is make cuts everytime they don't bring in as much money as they thought they would. Make cuts and jack up rates to ridiculous prices that nobody is going to pay for a 1 star hotel filled with druggies, homeless and prostitutes. Wasting millions upon millions of dollars to renovate their run down hotels only to turn around and cut assistant manager positions, cut hours, and seemingly do everything they can to ensure the new hotels will be back to run down form in a matter of years. The whole thought process with this company is to get by another day, another day. They never think about the future and I can assure you their employees are the last thing on their mind. I've never been lied to and screwed over as much by any company, all they do is take and never give anything in return even if they have promised it in the past. It's the most Mis managed, dysfunctional company I have ever worked for and with all the cuts im sure the 6 and 7 figure salaries the higher ups get to run the company into the ground never take any cut. You are always short staffed, no training whatsoever, managers worked into the ground until they can't take it anymore, hiring from outside instead of promoting the very few who tolerate the nonsense of this company, they are so desperate for employees people are essentially allowed to do what they want as they are never in a place to be able to fire anyone. I worked with an employee who purchased heroin from a guest and was caught. They literally tried their hardest to find a way to keep this employee on although they were not successful. This is the environment you will be working in, please please do yourself a favor and do not join these people looking out for the shareholders and shareholders only.

3.0
Jul 25, 2016

Good intentions but unrealistic expectations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some great, passionate leaders who truly care about the success of their people and the company. Most of the Corporate level management (many are pretty new) seem bright and skilled in their roles so hopefully they can see what is going on and fix it. ESA has some really good SOPs & business intelligence tools.

Cons

At the regional/property level the staff is spread way too thin. I see a lot of immaturity and have heard DMs and GMs spoken to very disrespectfully by their RDO. Sales people have WAY too many hotels to be effective and are supposed to rely on the hotels to generate leads. When 1 sales person has 15+ hotels they have to, but the hotel staff are completely overwhelmed just running the property. When revenue is down ESA just cuts more and more- how can you gain loyalty with understaffed hotels, overworked & disengaged employees, constantly missed housekeeping service, little or no supplies, broken mechanics, etc?

3.0
Aug 7, 2024

Pros and Cons

Recommend
CEO approval
Business Outlook

Pros

For the most part, these are corporate owned and operated hotels, which provides a wonderful benefits package for FT employees. There are a lot of corporate backed resources and training available. The Stay Appreciated program that provides points to associates for doing right is great - you can go shopping with your points for anything from restaurant gift cards to household appliances like washing machines and televisions. They do promote from within most of the time, so advancement is available if you can make it long enough.

Cons

Because we're corporate owned and operated, GMs get no vendor choice and no input in annual budgets/goals. They change the bonus structure whenever they feel like it, which usually results in less money coming to our pockets. Recently, they moved GM's and below to weekly pay, which none of my associates like because previously it had been bi-weekly and everyone ran their household budgets accordingly. The pay for line-level workers is extremely low and the turnover is crazy. We're held accountable for the turnover rate and the work still getting done regardless. It's a limited labor model, so as a GM expect to find yourself working long LONG hours, cleaning rooms, inspecting rooms, covering shifts, playing Maintenance, hauling trash, and doing all the physical labor when you have a gap in staffing - which again, is frequent due to the high turnover rate. There is little to no empathy from the higher ups for what we actually go through on a daily basis at the property level. They sit in corporate offices and create policies and procedures that they expect us to abide by when we're literally drowning in daily operational labor most of the time.

Viewing 7 - 9 of 2,488 Reviews

Glassdoor has 2,523 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.