Is Extended Stay America a good company to work for?

Extended Stay America has an overall rating of 3.5 out of 5, based on over 2,522 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 59% of employees would recommend working at Extended Stay America to a friend and 55% have a positive outlook for the business. The best reviews about Extended Stay America have been left by employees working as District Manager , Housekeeping and Maintenance Technician .

Does Extended Stay America pay their employees well?

According to anonymously submitted Glassdoor reviews, Extended Stay America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Extended Stay America. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Extended Stay America?

59% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extended Stay America 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Extended Stay America?

General Manager (414) , Guest Service Representative (229) , Housekeeper (147) , Team Lead (131) , GSR (83) , Front Desk Agent (79) , Front Desk Receptionist (56) , District Manager (55) , Assistant General Manager (53) , Guest Services Representative/Night GSR (37) , Maintenance Engineer (32) , Front Desk (29) , Manager (29) , Assistant Manager (25) , Hotel Manager (25)

What are the pros of working at Extended Stay America according to real employee reviews?

"The also have great benefits and the are willing to let you advance your career with time." ((in 141 reviews)); "2. Some off the people are great mainly the staff because they share your struggles with you ." ((in 115 reviews)); "Great perk is that you get 7 free nights at any Extended stay hotel in the country." ((in 67 reviews)); "Working with great staff and feeling the support from them and working hard as a team." ((in 53 reviews)); "Seven Night free and 30% and some of the guest are very sweet and a few of my coworkers are great." ((in 49 reviews))

What are the cons of working at Extended Stay America according to real employee reviews?

"low pay and under staffed" ((in 134 reviews)); "Poor management communicate with team more often" ((in 118 reviews)); "Upper management at corporate was disconnected" ((in 77 reviews)); "never enough stuff and the managers do not stay to help clean rooms." ((in 69 reviews)); "no work life balance whatsoever" ((in 62 reviews))

What are employees saying about Extended Stay America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extended Stay America layoffs and their outlook for job security at Extended Stay America in 2026.

What are the top reviewed Extended Stay America locations?

Charlotte , Orlando , Houston , Phoenix , Austin , Dallas , San Jose , Tampa , Seattle , Los Angeles , Jacksonville , Indianapolis , Fort Wayne , Raleigh , San Diego , Atlanta , Chicago , Anchorage , Nashville , Orange , Fort Lauderdale , Sacramento , Denver , Miami , Chesapeake , Ann Arbor , Louisville , Jacksonville , Fremont , Salt Lake City

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Extended Stay America

Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)

Greg Juceam

62% approve of CEO

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Jun 11, 2024

Culture is why I stay !

Talent acquisition manager

Recommend

CEO approval

Business Outlook

Pros

Collaborative learning environment Opportunity to grow your career Feel valued and appreciated Communication and messaging is clear

Cons

Do more to bring remote teams together.

5.0

Jun 11, 2024

Great place to work

Specialist

Recommend

CEO approval

Business Outlook

Pros

1. ESA associates help you out with learning and job processes, and those associates range from VP's to temps. The people you work with, or even near, or pass by in the hallways are approachable. 2. Management is realistic with expectations, promoting work- life balance. 3. Transparent, open on company goals, successes and failures. 4. Really strives to practice Core Values, they are not just words.

Cons

It would be nice to have an org chart, more for departments with contacts. With that being said, it's easy to find somebody who can at least point you in the right direction.

5.0

Jun 11, 2024

Strategic Direction

Regional asset manager

Recommend

CEO approval

Business Outlook

Pros

Transparency, strategic direction, accountability, good benefits, autonomy, valued as an employee, Executive Leadership Team know who you are, great culture with a value of caring and supporting teams, ability to travel and make own schedule, pay/bonus/merit are within industry standard and objectives are defined.

Cons

1 con is work life balance in the context of taking PTO. Facility issues, budgets, emergencies, deadlines will never take a break therefore will fall upon colleagues or managers to complete which doubles their work load and portfolio coverage. I will say this is understood for the industry as a facility manager and can also be a positive as a salary employee with managers that understand this.

Viewing 181 - 183 of 2,488 Reviews

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Housekeeper Part Time-101020

Housekeeper Part Time-101020

Housekeeper Part Time-101020

Housekeeper Part Time-101020

Housekeeper Part Time-101020

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Extended Stay America

Extended Stay America reviews

Ratings by category

Ratings by demographic groups

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Culture is why I stay !

Great place to work

Strategic Direction

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