FedEx Office reviews

Very demanding customers, and generally disgruntled employees that are way past burn out . Store managers are usually aware of of employees and issues, but upper management is very corporate and unyielding to what is practical. Like I said earlier, employees become very disgruntled. Sometimes, people will just leave in the middle of a shift. This makes for a very rough shift, since it is usually the very busy times when people leave. Christmas is a nightmare. If you have the option, do not learn how to ship, or if you can, play dumb. The lines are out the door and people are very snippy.

STRESS!!!!! Crappy shifts. Often, the store will be extremely understaffed to take on the type of customers we attract (typical customer interactions can last anywhere from 5-45 mins.) Customers get angry when they have to wait but most of them do not understand our process and services. People come to Kinko's with an idea and we have to turn that idea into a reality.....time after time. This is not the standard retail store. There are no "cashiers". Another problem with the company is that they try to do too much. From FedEx shipping to direct mail to signs and graphics, its just too much. Alot of times, team members have no clue as to how to do certain tasks because 1. they only come once in a blue moon and 2. the training on our services suck. It's really easy to get overwhelmed by the workload, especially when you're clueless AND understaffed.