Is Fifth Third a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Fifth Third have rated their employer with 4.0 out of 5 stars in 280 Glassdoor reviews. This is a higher than average score with the overall rating of Fifth Third employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Fifth Third now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Fifth Third .

Does Fifth Third pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Fifth Third with 3.9 out of 5 stars based on 280 anonymously submitted employee reviews. This is 10.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Fifth Third.

How happy are Customer Service (CSR) professionals working at Fifth Third?

72% of Customer Service (CSR) employees at Fifth Third would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated Fifth Third with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Fifth Third?

Personal Banker (345) , Personal Banker II (215) , Customer Service Representative (208) , Personal Banker I (137) , Financial Center Manager (91) , Customer Service Representative (CSR) (61) , Bank Teller (59) , Lead Customer Service Representative (52) , Teller (37) , Mortgage Loan Officer (36) , Analyst (35) , Licensed Personal Banker (35) , Retail Personal Banker (32) , Vice President (28) , Portfolio Manager (26)

What are the pros of working at Fifth Third according to real employee reviews?

"Great benefits and the company really does try to give back to the community with many different campaigns." ((in 485 reviews)); "The pay is good and overtime" ((in 275 reviews)); "Worked with some great people..... trained well unlike other banking institutions I have worked with." ((in 216 reviews)); "Having a regular schedule and work life balance was good" ((in 174 reviews)); "the culture and work atmospere was great" ((in 142 reviews))

What are the cons of working at Fifth Third according to real employee reviews?

"Poor management and district management." ((in 199 reviews)); "Managers determine if you're good or not based on how they feel about people themselves" ((in 91 reviews)); "little or no training" ((in 87 reviews)); "poor leadership, lack of direction for professional development" ((in 35 reviews)); "small raises and no bonuses" ((in 31 reviews))

Skip to content Skip to footer

Notifications

Fifth Third

Fifth Third Customer Service (CSR) reviews

4.0

72% would recommend to a friend

(280 total reviews)

Tim Spence

64% approve of CEO

57% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.6

Culture & values

3.6

Career opportunities

3.4

Work/Life balance

3.1

Senior management

Customer Service (CSR) employees have rated Fifth Third with 4.0 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

3.0

Jul 20, 2010

Great if you don't have a college degree

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This would be a great job for someone that does not want to go to college or is currently attending college. I took the job after graduating from college and I hate that it is part time. The people are nice its just something I am highly over qualified for.

Cons

No opportunity for advancement, they do not acknowledge the people who do the most work. They do not care what clients need they just want to make their sales quota.

3.0

Jul 14, 2010

bank teller

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

most of the people I have met working at Fifth Third are overall nice, interesting people. The people I work with make every day enjoyable.

Cons

there isn't much opportunity to grow within the company, especially in chicago. coming in as a finance major they said I could work my way to the finance department, where I wanted to be, however will never sniff corporate location.

3.0

May 18, 2010

Customer service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Relatively good hours, especially as a student. The compensation isn't bad as a student either, but leaves little to be desired as a graduate.

Cons

limited growth oppertunity: If you are trying to gain experience, Fifth Third has not been the friendly "grow within" company it used to be. They got rid of many training programs and oppertunities are very limited. Hitting sales goals is a major responsibility, but some locations are much more difficult than others to sell (demographics, cultures, average incomes).

Viewing 271 - 273 of 280 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Fifth Third

CSR / Teller - North Park, Evansville, IN - Full Time

Evansville, IN

View job

CSR/Teller - East Dearborn, MI - Part-Time

Dearborn, MI

View job

CSR/Teller - West Bloomfield MI - Full Time

West Bloomfield, MI

View job

CSR/Teller - East Dearborn, MI - Full-Time

Dearborn, MI

View job

CSR/Teller - Downtown Akron, OH - Part-Time

Akron, OH

View job

Fifth Third reviews FAQs

Fifth Third reviews Fifth Third Customer Service (CSR) reviews

Fifth Third

Fifth Third Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great if you don't have a college degree

bank teller

Customer service Rep

Top companies for "Compensation and Benefits" near you

Jobs at Fifth Third

Fifth Third reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Fifth Third reviews FAQs

Jobs at Fifth Third