Is Fifth Third a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Fifth Third have rated their employer with 4.0 out of 5 stars in 280 Glassdoor reviews. This is a higher than average score with the overall rating of Fifth Third employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Fifth Third now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Fifth Third .

Does Fifth Third pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Fifth Third with 3.9 out of 5 stars based on 280 anonymously submitted employee reviews. This is 10.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Fifth Third.

How happy are Customer Service (CSR) professionals working at Fifth Third?

72% of Customer Service (CSR) employees at Fifth Third would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated Fifth Third with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Fifth Third?

Personal Banker (345) , Personal Banker II (215) , Customer Service Representative (208) , Personal Banker I (137) , Financial Center Manager (91) , Customer Service Representative (CSR) (61) , Bank Teller (59) , Lead Customer Service Representative (52) , Teller (37) , Mortgage Loan Officer (36) , Analyst (35) , Licensed Personal Banker (35) , Retail Personal Banker (32) , Vice President (28) , Portfolio Manager (26)

What are the pros of working at Fifth Third according to real employee reviews?

"Great benefits and the company really does try to give back to the community with many different campaigns." ((in 485 reviews)); "The pay is good and overtime" ((in 275 reviews)); "Worked with some great people..... trained well unlike other banking institutions I have worked with." ((in 216 reviews)); "Having a regular schedule and work life balance was good" ((in 174 reviews)); "the culture and work atmospere was great" ((in 142 reviews))

What are the cons of working at Fifth Third according to real employee reviews?

"Poor management and district management." ((in 199 reviews)); "Managers determine if you're good or not based on how they feel about people themselves" ((in 91 reviews)); "little or no training" ((in 87 reviews)); "poor leadership, lack of direction for professional development" ((in 35 reviews)); "small raises and no bonuses" ((in 31 reviews))

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Fifth Third

Fifth Third Customer Service (CSR) reviews

4.0

72% would recommend to a friend

(280 total reviews)

Tim Spence

64% approve of CEO

57% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.6

Culture & values

3.6

Career opportunities

3.4

Work/Life balance

3.1

Senior management

Customer Service (CSR) employees have rated Fifth Third with 4.0 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

3.0

Apr 28, 2010

Ok place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I worked as a CSR for 3 years. Worked part time while I was in school. Good with flexible hours.

Cons

Branch magagement was average at best. Showed favoritism. Unrealistic sales goals, even for tellers.

2.0

Apr 26, 2010

Needs work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not a bad benefits package. Choice dollars and flexibility with different health care options. Two weeks of vacation the first year and the option to buy up to an additional 2 weeks.

Cons

Their only focus is sales, sales sales. As a teller it seems to be all they want you to focus on. Trust me...I like my incentive paycheck..but, the goals are unrealistic. I feel like a schmuck asking the same customers over and over to open a savings account. I am an entry level CSR...not important enough to have a company email account...but important enough to expect to produce miracles.

3.0

Dec 24, 2009

Good place to work and to gain experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great size and the bank is large enough to offer opportunities to dabble in most areas of banking. If you enjoy selling, they compensate fairly.

Cons

HR is unbearable in my experiences. This has been confirmed by other high level employees. Not nimble and very conservative hiring practices.

Viewing 274 - 276 of 280 Reviews

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Jobs at Fifth Third

CSR / Teller - North Park, Evansville, IN - Full Time

Evansville, IN

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CSR/Teller - East Dearborn, MI - Part-Time

Dearborn, MI

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CSR/Teller - West Bloomfield MI - Full Time

West Bloomfield, MI

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CSR/Teller - East Dearborn, MI - Full-Time

Dearborn, MI

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CSR/Teller - Downtown Akron, OH - Part-Time

Akron, OH

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Fifth Third

Fifth Third Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ok place to work

Needs work

Good place to work and to gain experience

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