Is Fifth Third a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Fifth Third have rated their employer with 4.0 out of 5 stars in 280 Glassdoor reviews. This is a higher than average score with the overall rating of Fifth Third employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Fifth Third now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Fifth Third .

Does Fifth Third pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Fifth Third with 3.9 out of 5 stars based on 280 anonymously submitted employee reviews. This is 10.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Fifth Third.

How happy are Customer Service (CSR) professionals working at Fifth Third?

72% of Customer Service (CSR) employees at Fifth Third would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated Fifth Third with a 3.4 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Fifth Third?

Personal Banker (345) , Personal Banker II (215) , Customer Service Representative (208) , Personal Banker I (137) , Financial Center Manager (91) , Customer Service Representative (CSR) (61) , Bank Teller (59) , Lead Customer Service Representative (52) , Teller (37) , Mortgage Loan Officer (36) , Analyst (35) , Licensed Personal Banker (35) , Retail Personal Banker (32) , Vice President (28) , Portfolio Manager (26)

What are the pros of working at Fifth Third according to real employee reviews?

"Great benefits and the company really does try to give back to the community with many different campaigns." ((in 485 reviews)); "The pay is good and overtime" ((in 275 reviews)); "Worked with some great people..... trained well unlike other banking institutions I have worked with." ((in 216 reviews)); "Having a regular schedule and work life balance was good" ((in 174 reviews)); "the culture and work atmospere was great" ((in 142 reviews))

What are the cons of working at Fifth Third according to real employee reviews?

"Poor management and district management." ((in 199 reviews)); "Managers determine if you're good or not based on how they feel about people themselves" ((in 91 reviews)); "little or no training" ((in 87 reviews)); "poor leadership, lack of direction for professional development" ((in 35 reviews)); "small raises and no bonuses" ((in 31 reviews))

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Fifth Third

Fifth Third Customer Service (CSR) reviews

Item: Fifth Third
Rating: 5
Author: Customer Service Representative

4.0

72% would recommend to a friend

(280 total reviews)

Tim Spence

64% approve of CEO

57% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.6

Culture & values

3.6

Career opportunities

3.4

Work/Life balance

3.1

Senior management

Customer Service (CSR) employees have rated Fifth Third with 4.0 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

5.0

Jul 21, 2008

Proud employees and dedication make Fifth Third a whole!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a company one should be proud to represent. Banks today aren't as personable and helpful as we are. Fifth Third offers exceptional benefits for Americans who want to grow there families in knowledge and wisdom. It's amazing to work in a career field where integrity, honesty, and truth are acclaimed in a positive way. Getting to the root of customer issues while answering financial questions with care, direction and education is a vital part of our goal. Care and concern, along with knowledge given makes the company a great place to be.

Cons

Need a new building. I don't see anything wrong with this company, but I'm the kind of person that looks at the benefits. They tend to outweigh anything else.

Viewing 280 - 280 of 280 Reviews

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Jobs at Fifth Third

Float CSR/Teller - Miller Rd (Flint, MI) - Full-Time

Southfield, MI

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CSR/Teller - Agler Heights, MI - Part-Time - Bi-lingual Preferred

Sr Customer Solutions Team Leader

Lead CSR/Teller - Denver, NC (Waterside Crossing)- Full-Time

Denver, NC

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CSR/Teller - Clearwater, FL - Part-Time

Clearwater, FL

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Fifth Third

Fifth Third Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Proud employees and dedication make Fifth Third a whole!

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